Quickslide Ltd are industry leading trade suppliers of windows and doors based in Brighouse, West Yorkshire. We have a deep commitment to improving our work practices, which drives efficiency, improves quality control, ensures on-time delivery, and reduces our carbon footprint. As an industry role model, we are a progressive, forward-thinking business. We have ripped up traditional manufacturing methods to design and implement bespoke digital systems and processes across our facility.
We're on the lookout for a passionate Customer Service Manager to lead our aftersales customer care team! If you have a proven track record of developing high-performing service teams and a commitment to delivering outstanding customer experiences, this could be the perfect opportunity for you. In this role, you'll be at the heart of enhancing customer satisfaction, resolving complaints with efficiency, and driving service excellence to new heights. If you thrive in a fast-paced environment and love making a real difference, we’d love to hear from you!
The hours of work are Monday to Friday 7.00am - 4.00pm or 8.00am - 5.00pm, however, flexibility in hours may be considered.
The Main Responsibilities include
* Lead the Customer Service team, driving continuous improvement and ensuring a customer-first approach.
* Oversee complaint resolution via letter, email, and social media, ensuring compliance and service excellence.
* Coach and develop the team to enhance expertise and performance.
* Monitor and refine processes to mitigate risk and enhance the customer journey.
* Collaborate with other business units to promote best practices and teamwork.
* Provide technical expertise for projects, risk management, and compliance.
* Ensure KPIs and SLAs are met, while maintaining a high-performance culture.
The Necessary Skills, Qualifications and Experience include:
* Strong leadership and ability to inspire teams.
* Proven experience in customer service and compliance resolution.
* Ability to manage deadlines, service levels, and risk.
* Skilled in continuous improvement and process development.
* Strong influencing and communication skills.
* Proficient in Microsoft Office, CRM, and advanced Excel.
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