Job summary
We are looking for a talented Administrator to join our friendly and supportive team on a permanent, part-time are looking for a conscientious and reliable person to work 3 days per week within the Forensic Outreach Liaison Service (FOLS)
The Forensic Outreach and Liaison Service is a specialist service for people with a mental health condition who pose a serious risk of harm to others. We also offer support to their carers.
We co-ordinate the care of peoplein the community who are under a restriction order of the Mental Health Act. This involves providing personalised care based on the needs of the individual, and proactively supporting people to develop purpose in their lives including finding voluntary work or paid employment and resolving housing issues.
Our team works closely with our Community Mental Health Recovery Services and our Psychiatric Intensive Care Unit in Surrey.
The post includes general office duties consisting of inputting patient details on electronic record system (SystmOne), supporting clinical staff, filing, photocopying, sorting post, scanning and uploading documents, liaising with patients, GPs and medics, stationary & clinical supplies, telephone and typing letters as well as other administrative duties as required.
The successful candidate will have excellent clerical and typing skills and be able to communicate effectively with both patients and staff. Although not essential, knowledge of SystmOne would be desirable.
Main duties of the job
1. Provide administrative support to the Senior Administrator as well as to a multidisciplinary team including forensic psychiatrists, community mental health nurses, psychologists and support workers
2. Manage outpatient clinics, arranging appointments, cancellations etc, as required
3. Answer telephone calls and relay any messages in a timely manner
4. Receive and respond to e-mails in an appropriate manner, forwarding where necessary
5. General administrative tasks, typing/copying/scanning/printing etc.
6. Check and book rooms for other team members upon request
7. Keep up to date with statutory and mandatory training.
About us
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.
We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.
Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.
Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.
For international travel, both Gatwick and Heathrow airports are nearby.
Please note that we reserve the right to close posts as soon as sufficient applications are received.
Eligibility to high cost area supplement is conditional upon candidates residence and will be discussed on offer.
We look forward to receiving your application!
Job description
Job responsibilities
For more information on the role and main responsibilities, please find the attached Job Description and Person Specification.
Person Specification
Qualifications
Essential
8. 5 GCSEs (Grade C or above) including English Language
9. RSA 3 / NVQ 3 or equivalent experience
Desirable
10. Knowledge of SystmOne
Experience
Essential
11. Good working knowledge of administrative and secretarial processes eg electronic filing systems and formatting documents/reports
12. Excellent interpersonal skills and ability to communicate effectively with people internal and external to the organization
13. Demonstrable experience of working with computers with proficient use of Microsoft Office (Word/Excel/PowerPoint) and Adobe as well as email and internet systems
14. Strong customer care skills including experience dealing with people who may be upset and angry (both face-to-face and on the telephone)
15. Ability to work in a team as well as work under own initiative, but also able to work under pressure, prioritizing workload and managing time effectively