This is a great opportunity to be part of a dynamic and fast-paced international department that contributes to the success of the UK's trade goals by attracting and retaining the best possible talent for our roles.
The Resourcing Hub is a Centre of Expertise in HR, providing a range of services to help managers attract, source and hire the best talent. We are a highly motivated team that offers a one-stop-shop for hiring managers, working closely with stakeholders and delivery partners, collaboratively managing recruitment campaigns to roles within the UK and overseas. This includes the full recruitment and onboarding experience which delivers over 2 global hires each year across some of the most diverse sectors across government.
We are currently looking for a Resourcing Operations Manager. Being passionate about looking after our customers is a critical part of this job. In this role, you’ll be one of two managers responsible for leading a team of 8-10 Resourcing Advisors, building capability, and ensuring that the Department’s resourcing services are delivered to a high standard. You’ll also ensure policies and processes are understood and accessible to all UK users, as well as providing expert advice and guidance. You will have enthusiasm for recruiting the best talent into our roles and an ambition to improve your knowledge, skills, and expertise. You’ll need to be able to structure your own day to meet demands, as well as managing the team’s workload, and be a strong communicator who is able to manage stakeholders.
Line Management Responsibility;
* 4-5 EO Resourcing Advisors (with wider activity management for an additional 4-5 Advisors).
Key Accountabilities;
* Responsible for the day-to-day management of the Resourcing Operations team for UK recruitment and onboarding, setting work priorities, creating clear plans and managing the team’s workload.
* Develop and coach the team to provide a centre of excellence and build capability, in turn building hiring manager capability across the department and ensuring guidance is regularly updated. Manage poor performance and support personal development plans.
* Management of the team’s shared mailboxes and trackers, ensuring first line responses to all stakeholders are delivered in accordance with, or ahead of, the team’s Service Level Agreement (SLA).
* Strategically manage and mitigate risks before they happen, acting as first point of escalation for complaints and flagging to the Senior Management Team where necessary.
* Production and analysis of recruitment data to forecast workload and forward-plan.
* Responsibility for compliance with the Civil Service Commission’s Recruitment Principles, Civil Service Nationality Rules and Right to Work legislation.
* Lead on continuous improvement project work. This would involve working closely with our team of Strategic Resourcing Partners, and will have a focus on process improvements and empowerment of Hiring Managers.
* Work collaboratively with internal and external stakeholders, including other Resourcing Hub teams, HR Business Partners, DBT Security, Government Recruitment Service (GRS), DBT’s Learning & Talent Team, and other Government Departments to achieve shared goals and objectives.
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .