Company Background
HYD is a new type of digital consultancy. We change through designing great digital products. We don’t do projects, we do partnerships. This means that we become a natural extension of our client’s businesses, helping them to create impactful digital experiences for customers, employees, and patients.
Based in the heart of London, HYD (formerly Mobile5) was established in 2011 as the first “Mobile First” agency. Our working philosophy seeks to marry the variety of working in an agency with the depth of working client-side. Together with HYD, Interbrand offers digital consulting alongside best-in-class user experience design, testing, and product development.
We have produced some amazingly cool work for our clients who include tier one brands like Samsung, Canon, HP-Snapfish, PlayStation, GSK, Jaguar, Renault & Renault Sport, Virgin Media, Greggs, Xbox, Microsoft, John Lewis, Waitrose, Stagecoach, and many more.
Who are we looking for
We are looking for an experienced and talented digital UX Researcher to join our UX and product team on a freelance basis to help facilitate research and testing on a client project. You’ll work closely with our Product team to identify research initiatives and promote user-centered design principles.
Responsibilities
1. Research Planning and Execution:
- Develop detailed research plans outlining methodologies, timelines, and participant criteria.
- Recruit participants for user research studies, ensuring a representative sample.
- Conduct user interviews, workshops, and usability tests to gather qualitative and quantitative data.
2. Analysis and Reporting:
- Analyze research data to extract meaningful insights.
- Present findings and recommendations in a clear, actionable format to stakeholders.
- Assist in the creation of reports, presentations, and other documentation to communicate research outcomes.
3. Collaborative Workshops:
- Validate and expand on research data through user interviews and workshops.
- Lead ideation workshops with clients, supported by our Product Manager, to generate and refine ideas.
- Assist our Product Manager in translating research data into a User Journey Map and Value Proposition Canvas to identify user needs and product opportunities.
4. Information Architecture and Usability Testing:
- Set up and conduct tree testing to review and improve the current Information Architecture (IA).
- Provide IA recommendations based on user feedback.
- Test design prototypes with users and provide feedback to designers for iterative improvements.
5. Stakeholder Interaction:
- Work closely with our client to understand their needs and ensure research activities align with their objectives.
- Communicate research findings and insights effectively to stakeholders, supporting them in making informed decisions.
Requirements
1. Proven experience as a UX Researcher with a strong portfolio demonstrating your skills.
2. Proficiency in various user research methodologies, including interviews, usability testing, and workshops, and creation of user journey maps.
3. Ability to analyze data and present insights in a clear, actionable manner.
4. Experience with tools and frameworks such as Value Proposition Canvas and tree testing.
5. Excellent communication and presentation skills.
6. Ability to work independently and collaboratively within a team.
Our People & Culture
We follow a policy of inclusivity and diversity, so we welcome all applicants of any race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We are a talented bunch of technical specialists, designers, creative technologists, relationship managers, and strategists, all under one roof. We enjoy regular social outings together and foster an environment that is inclusive and people-first. We're looking to continue to build a culture where we produce excellent work and have fun while doing it.
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