Company Background
HYD is a new type of digital consultancy. We change through designing great digital products. We don’t do projects, we do partnerships. This means that we become a natural extension of our client’s businesses, helping them to create impactful digital experiences for customers, employees, and patients.
Based in the heart of London, HYD (formerly Mobile5) was established in 2011 as the first “Mobile First” agency. Our working philosophy seeks to marry the variety of working in an agency with the depth of working client-side. Together with HYD, Interbrand offers digital consulting alongside best-in-class user experience design, testing, and product development.
We have produced some amazing work for our clients, including tier one brands like Samsung, Canon, HP-Snapfish, PlayStation, GSK, Jaguar, Renault & Renault sport, Virgin Media, Greggs, Xbox, Microsoft, John Lewis, Waitrose, Stagecoach, and many more.
Who are we looking for
We are looking for an experienced and talented digital UX Researcher to join our growing UX and product team.
The Researcher is responsible for all aspects of research planning, recruiting, moderation, analyzing, and reporting for both generative (participatory design) and evaluation (usability testing) research. You will be using a variety of user testing methodologies to reveal actionable customer insights. You will be comfortable working with data - from gathering and analysis through to presentation.
Your responsibilities
* Identifying and prioritizing short-term and long-term research that delivers.
* Conducting research throughout the product life cycle and using research to advocate for product changes on behalf of our product's users.
* Creating well-written recruitment briefs and research.
* Delivering accurate and usable insights by using a wide variety of methods such as field research, diary studies, surveys, user/usability testing (remote and in-person), ideation workshops, and any other methods you find.
* Reviewing, analyzing, and communicating qualitative and quantitative data to produce strategic insights and applicable recommendations that shape how product teams think about medium and long-term product strategy.
* Developing personas and stories to promote empathy with users among stakeholders.
* Working closely with product teams to identify research needs.
* Helping to build the process and toolkit for UX research including the above.
* Promoting user-centered design principles and best practices across the organization.
* Compiling finished, well-documented research findings to deliver meaningful and actionable insights for internal and external consumption.
* Presenting your research findings to stakeholders.
Your Skills
* Knowledge of driving impact through delivering actionable insights and following through to their implementation.
* Proficiency in a wide variety of qualitative & quantitative research methods - comfortable working with social science statistics is a big plus.
* Excellent communication, presentation, and writing skills.
* Experience managing your own projects involving cross-functional teams.
* Team player with a proactive attitude and the ability to have open, direct, and respectful conversations to reach the best possible design solutions.
* Strong aptitude for learning new technologies.
Your Experience
* 2+ years of experience in research related to software and digital.
* Previous experience with data analytics and SharePoint is preferred.
Our People & Culture
We follow a policy of inclusivity and diversity, so we welcome all applicants of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We are a talented bunch of technical specialists, designers, creative technologists, relationship managers, and strategists, all under one roof. We enjoy regular social outings together and foster an environment that is inclusive and people-first. We're looking to continue to build a culture where we produce excellent work and have fun while doing it.
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