{"title": "Benefits Operations Associate", "description": "
Job Summary
We are seeking a highly skilled Benefits Operations Associate to join our team at Collabera Digital. This role will be responsible for providing benefits-related support to employees, managers, and stakeholders within the HR function across Europe.
Key Responsibilities
* Provide high-quality HR advice and guidance related to benefits administration, with a focus on excellent customer service.
* Manage the day-to-day benefit administration, including informing providers of changes in an employee's life cycle and maintaining online benefit platforms across multiple countries in Europe.
* Utilize HRSM technology to triage, track, and manage incoming enquiries and cases.
* Create and maintain high-quality SOPs.
* Have a strong understanding of benefit plans and be the subject matter expert of benefit processes.
* Identify process improvements by identifying issues, process delays, and quality problems and recommending solutions.
* Contribute to the ongoing development of the HR Shared Services FAQ library.
* Ensure compliance with appropriate data protection legislation at all times.
* Liaise with internal departments and third-party service providers as necessary.
* Contribute to wider projects and initiatives within the HR shared Services team.
Requirements
* Must have an interest and understanding of general HR policies and procedures.
* Will have a strong customer service orientation while maintaining a high level of integrity and confidentiality.
* Must possess solid verbal, written, interpersonal, and telephone communication skills.
* Must be able to identify critical situations and take action to escalate where necessary.
* Must demonstrate the ability to work in a team.
* Must be able to multitask yet remain detailed-oriented with sound time management skills.
* Must possess strong Microsoft PowerPoint, Excel, Word, and Outlook skills.
* Must be able to perform role under minimal supervision.
* Experience with Workday, ServiceNow, and Darwin is desirable.
About Us
Collabera Digital is a leading digital solutions company providing software engineering solutions to the world's most tech-forward organizations. With over 25 years of experience, we have hired over 17,000 employees across 60+ offices globally and currently place professionals annually to support critical IT engagements at more than 500 client sites.
We offer a dynamic and challenging work environment, with opportunities to work on numerous projects, including Salesforce, AI/Data Science, Generative AI, Automation, Cloud Enterprise, and Cyber Security. Our in-house training arm, Cognixia, provides endless opportunities to learn new technologies.
We encourage you to share this opportunity with anyone you know who might be a good fit for this position. We have a referral policy in place.
", "lang_code": "en-US"}