Salary: Band 5, £22,185 to £23,665 per annum pro-rata for 32 hours (£25,652 to £27,363 FTE)
Contract Type: Permanent
Hours: Part time (32 hours per week)
Closing date: Sunday 13 April 2025, 23:59
The Service:
The Children and Families Services helps supports and protects Portsmouth's most vulnerable children and young people enabling them to lead safer, healthier and more fulfilling lives. It also acts as the corporate parent for the city's Looked after Children.
Your New Role:
You will provide high quality administrative Business Support within Fostering Team, initially office based during training and progressing to hybrid working. The role plays a vital part in the Business Support Administrative functions to ensure the smooth-running of business processes. Most work involves both written and oral communication to provide high quality customer care and towards the production of accurate and professional records, as well as the ability to multi-task and work well under pressure. You will take minutes, enter data, deal with enquiries, place orders for goods and services and co-ordinate the payment of invoices. You will also book appointments and arrange meetings, provide administrative support for training and events, maintain documentation, print reports and carry out IT tasks.
What you'll need to succeed:
You have strong administrative skills with experience of working in an administrative/customer focused role, and ideally in Children and Families Services. You can take detailed complex minutes and have excellent telephone and face to face communication skills. You are a good listener, with empathy for others and the ability to develop a good professional rapport with a variety of people. You are an exemplar and at the forefront of ensuring high standards of customer care and customer service, with excellent organisational skills and the ability to prioritise workload. You have strong literacy and numeracy skills, good attention to detail and level of accuracy, and a good working knowledge of using in house databases and Microsoft Office.
You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.
Contact Details for an Informal Discussion:
Karen Stewart, Business Support Manager, karen.stewart@portsmouthcc.gov.uk, 023 92 437 673
A commitment to our values:
We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals.
Application process:
How to complete your application: https://careers.portsmouth.gov.uk/support-for-applicants/
We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.
Click on the 'Apply' button to register or log into your applicant account, complete our profile builder, and enter your personal statement. In your personal statement, please detail why you feel you are suitable for the role using the 'Who is the Person' section of the job profile.
If you apply without a detailed personal statement, it is unlikely that your application will be successful.
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