Closing date: Friday 8th December 2023.
Salary: Depending on Experience, Plus Desirable Benefits
Salary: Depending on Experience, Plus Desirable Benefits
This is a Permanent, Full-Time Position
Do you want to work in a place where you can hear calls from troops of Howler Monkeys, or the roar of a pride of Lions?
Port Lympne Hotel & Reserve are recruiting a Reception Manager, who will be responsible for ensuring the efficient and smooth operation when guests check in and out of our Reception Areas at Port Lympne Hotel & Reserve. This includes Pinewood, Bear Lodge, the Library, Mansion, and Guest Services. Our Reception Manager will ensure that all customers are greeted in a professional, friendly, and courteous manner, whilst ensuring the Reception Team are knowledgeable, prepared and well trained to deliver guests with an exemplary customer experience. The Reception Manager is expected to operate facilities to an exceptionally high standard and ensure that the standards are continually maintained and enhanced.
Who are we looking for:
An experienced individual who has minimum of 2-years previous supervisory or managerial experience in a similar hospitality-based position, working in a highly customer focussed service delivery environment. You will have the proven ability to recruit, train and manage a diverse customer facing team of at least 15 employees, and will be able to identify and enforce process improvements to enhance the delivery of service. You will have exceptional front-facing and telephone customer service skills, with the ability to successfully manage guest complaints and provide resolution. You will have a strong track record of maintaining good working relationships, with the ability to communicate effectively at all levels. It is essential for the successful candidate to hold a valid UK driving license.
Contract details:
This is a permanent full-time position, working 40 hours per week, five days out of seven as per the rota. The role is based at Port Lympne Hotel & Reserve near Folkestone and reports directly into the Assistant Front of House Manager. All applicants must have the right to work in the UK. A reliable mode of transport is recommended due to our remote location.
The location:
Port Lympne Hotel & Reserve is a world-renowned wild animal park set within 600 acres of Kentish savannah. The Reserve is home to some of the world’s most rare and endangered animals and offers luxury short breaks accommodations, free roaming animal safaris, once-in-a-lifetime animal encounters and exquisite dining experiences. Most importantly, every one of our employees is part of real conservation in action and their efforts have contributed to animals such as black rhino and western lowland gorillas being returned to their natural habitats in collaboration with our partners at The Aspinall Foundation.
Why you should join us:
We’re on a mission to create memorable experiences that matter, and our Core Values ‘One Team’, Customer’ and ‘Pride’ are what drive us each day to become part of something extraordinary. As well as walking to work surrounded by the calls of Howler monkeys and the roars from our pride of Lions, you will join a supportive team who are passionate about their place of work.
Be part of the Port Lympne and Howletts family and join our pride.
You can also expect a host of other roarsome benefits including:
•28 days annual leave inclusive of bank holidays, rising with length of service.
•Comprehensive training and development opportunities, including workshops and e-learning.
•Enhanced Sickness, Maternity and Paternity Policies.
•Unlimited free entry for you and a person of your choice into both of our parks as well as friends and family tickets.
•Exceptional discounts on food, retail and accommodation at our parks.
•Numerous retail discounts and access to a 24-hour counselling line through our Healthy Extras Scheme.
•Company Pension
•And many more length or service-related rewards and Benefits.
Your adventure awaits.
#joinourpride