Delegated Underwriting Analyst Pro currently has an exciting opportunity to join its Insurance Services team as a Delegated Underwriting Analyst in the Delegated Bordereau area. The job holder will be responsible for meeting client service levels, support the contract manager in transitioning and onboarding of new work and being a specialist in delegated to assist clients with issues, challenges and recommending process efficiencies. Pro operates a hybrid working policy, with time split between home and our Gloucester or Liverpool office. Main Duties and Responsibilities Processing bordereaux into an external bordereaux management system. Being available to work alongside clients to achieve operational excellence. Monitor KPIs and SLAs. Produce daily and weekly client reports, leading the weekly update calls. Arrange, drive and steer the Monthly and Quarterly Service Delivery and Client Governance meetings. Developing and building upon existing client relationships and being the main point of contact, dealing directly with clients in a collaborative and professional manner. Deliver training to new members of the team. Review and produce detailed and robust training plans for in office and remote training Provide hands on technical Quality Control support to ensure the team is achieving client SLA’s. There may be some team management for small teams involved. Skills and Experience Strong leadership skills. Excellent technical skills and ability to prioritise the workload of the team to meet deadlines. Good corporate financial awareness and pro-active understanding of team utilisation, together with experience of using workflow tools to monitor, measure and act upon performance management information. Good understanding of London market systems and procedures. An understanding of the Lloyd’s insurance market and processes essential. Minimum 2 years’ experience in a similar role in the (re)insurance market. Within a Service Provider or an operations leadership role within a Managing Agent desirable. Experience of various Underwriting platforms and document management systems is desirable. Excellent communication and people management skills essential. Good experience in working with Microsoft packages including Excel and PowerPoint. Essential to be able to maintain a conscientious, positive and enthusiastic approach to work, maintaining good working relationships with colleagues and clients. By submitting your personal data to Pro and by using our website, you give your consent that all personal data you submit as part of your application may be processed by us in the manner and for the purposes described in our HR applicant privacy policy. For further information, please refer to our Data Protection Policy, a copy of which can be requested from Pro HR. The Company Pro is a specialist outsourcing and consulting company focused solely on the insurance and reinsurance industries. We work with clients to identify changes needed to improve their business processes, minimise operating overheads and implement the controls required to meet new regulations, delivering tailored solutions to meet clients’ needs. Our UK offices are in Gloucester, Glasgow, Liverpool, Horsham and central London. We are also a global company with offices in the United States, Cologne and Unna (Germany) and Argentina. We also operate a hybrid working model so you can work at home and in the office. We provide expert support in the areas of underwriting, claims management, financial and technical accounting, and risk and auditing, utilising the best technology available on the market and adopting a proactive approach. Pro Values We commit concrete actions and do what we promise. With integrity at the heart of every decision, we focus on what will add most value. We are curious, creative and insightful. We are not afraid to evolve. We are inclusive. We help each other and our clients to shine. We bring drive and enthusiasm to our work. Benefits Training & Development we have inhouse Learning and Development team that will support you, giving you the tools to succeed. Employee referral scheme Staff bonus for introducing a candidate that we employ as a result of that introduction. Pension scheme Company pension contribution up to 10%. Documents