Customer Service Coordinator
Are you an experienced customer service professional with a passion for supporting both internal and external teams? Do you thrive in a fast-paced, dynamic environment and enjoy the challenge of problem-solving and process improvement? We are Customer Service Coordinator to join our growing team, playing a key role in managing customer orders and maintaining strong relationships. If you’re looking for an exciting opportunity to contribute to a global company in a key operations role, this could be the perfect fit for you.
Join a global manufacturer of complex mechanical equipment, based near Dunball / Wembdon / Bridgwater, as they expand their product lines and innovate within the industry. This dynamic site, with around 100 employees, boasts a strong order book and exciting new projects on the horizon. Specialising in the design and manufacture of customisable materials within the mechanical engineering space, supplying into all industries with a primary focus on highly regulated industries.
Key Responsibilities:
* Customer Order Management: Process customer enquiries, RFQs, purchase orders, and other correspondence.
* Production & Planning Coordination: Work with the Production Controller and planning team to schedule orders and provide timely updates to customers.
* Cross-Departmental Collaboration: Liaise with departments such as Purchasing, Product Design, and Production to ensure customer satisfaction and operat...