Billing Finance are recruiting for a Credit Controller / Collections Agent.
Location: Great Billing, Northampton, NN3 9EX.
Salary: £25,000 to £28,000 DOE.
Contract: Full time, permanent. 28 days per annum +3 bank holidays (Christmas, Boxing Day, NYD).
Benefits:
1. Discretionary bonus scheme
2. Electric Vehicle salary sacrifice scheme
3. Pension salary sacrifice scheme
4. Private Medical
5. Income Protection
6. Hybrid working
7. Employee Assistance Programme
8. Annual £200 personal growth fund
9. Paid volunteering days
About the Role
We’re now looking for someone to join us as a Credit Controller / Collections Agent. This role involves supporting our customers on a day-to-day basis, answering questions that they may have as well as understanding why customers have fallen into arrears; ensuring that we provide them with the most appropriate solutions to help them manage their finance agreement with us.
We are looking for someone who enjoys talking to customers and who is inquisitive. You’ll have strong communication skills and along with the rest of our Credit Control team, will focus on good customer outcomes; you’ll have the ability to recognise that sometimes, delivering the right customer outcome involves making those more difficult decisions where it is evident that the agreement is no longer affordable for the customer.
Credit Controller / Collections Agent – Responsibilities:
1. Manage a daily queue system of allocated accounts.
2. Contact customers where they have arrears via telephone, email, text and letter to determine their situation, primarily focused on obtaining payments or agreeing a repayment plan (where appropriate) in keeping with company policies and customer affordability.
3. Offer alternative forbearance options to customers where a repayment plan/payment is not the right option for the customer.
4. Respond to customer letters, text and email queries.
5. Liaise with debt management agencies where appropriate.
6. Take manual payments over the telephone.
7. Take inbound calls from customers regarding their agreement.
8. Liaise with other departments where necessary in order to effectively manage situations.
9. Review customer credit files information.
10. Any other adhoc duties.
What we need from you:
Do you have previous experience in a similar position?
Are you a curious person who is comfortable asking questions?
Have you previously worked in a role where you dealt with customers over the ‘phone?
Do you have strong IT skills?
About Billing Finance
Billing Finance is a family-owned vehicle financing Company based on the outskirts of Northampton. We focus on customers with non-standard credit profiles that may not fit the automated underwriting processes of other lenders. Our mission is to help get all our people, including customers and staff ‘where they need to be’ by ‘putting them at the heart of everything we do’. We are entering an exciting phase of transformation and as a small company, this role will offer the successful candidate the opportunity to work across the whole customer journey cycle, and to directly see the impacts that they made.
Our values are:
We are responsible – We are conscious of our impact on people and planet.
We care about you – We are kind and compassionate with our customers and with each other.
We work with you – We support financial wellbeing for our customers and the wider community.
We currently have approximately 100 staff members, so if you want to join a Company that wants to make a difference then apply today!
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