Job number UU02275
Country: United Kingdom
Region: Cheshire West and Chester
Location: Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Posting End Date: 28/02/2025
Band: 6b
Role Type: Permanent
Work Hours: 37 Hours per Week
Salary: £28,756.00
Salary: £28,756.00
Work Type: Onsite
Job Location: Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type: Permanent
Employment Type: Full Time
Working Hours: 37.0 Hours per Week
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
* A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays.
* A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover.
* Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements.
* A comprehensive healthcare plan through our company-funded scheme.
* MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions.
* Employee Assistance Plan.
* Mental health first aiders.
* Enhanced parental leave schemes.
Job Purpose
We have an exciting opportunity to join our team as our Outreach and Engagement Officer within the Affordability Team. We are looking for someone driven and supportive to engage customers and partners in all communities across the North West face to face to enhance our support to customers. Your responsibility will be to support customers and partners in raising awareness and improving access to financial support with water bills for our customers across the North West region.
Accountabilities & Responsibilities
* Responsible for promoting United Utilities affordability schemes with customers through a range of methods including independently attending events, leading presentations and encouraging digital engagement.
* Support the Outreach and Engagement Manager in projects and tasks that support OFWAT and business goals. Work with existing partners and organisations such as DWP, CAB and Money Advice organisations across North West.
* Create and maintain ways to track success and outcomes of outreach and engagement effectively.
* Support the wider team to reach affordability and outreach targets, including support for the data share and compliance.
* Maintain, administrate and promote use of North West Hardship Hub.
Technical Skills & Experience
* Able to converse politely and positively with a range of customers using multiple channels.
* Good financial, debt and sales awareness.
* Understand the UU affordability schemes available.
* Excellent verbal and written communication.
* Full driving licence as travel is required across the North West for this role.
About the Team
* A chance to join a creative and empowered team supporting customers.
* Working to generate new ways to engage with customers across the North West.
* An exciting and diverse role that’s always changing.
* Become part of a supportive and forward-thinking team.
* One of the most rewarding jobs where you can see and feel the difference you're making.
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
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