Job summary Are you an Administrator looking for a community job in a developing service? Our Community Transfer of Care Hub (CToCH) service is looking for an enthusiastic administrator to support the clinical and admin teams. There is a focus on data collection to evidence the difference new ways of working are having on flow through the system, bed days saved and improved patient experience. The post will require you to work in close collaboration with colleagues from acute hospitals, social care, primary care, Pathway 2 home providers and our Integrated Care Board (ICB) and really make a difference for these service users and their families. We are developing new ways of working alongside acute hospital and local authority colleagues to support the service users admitted to acute hospital beds to leave hospital in a safe and timely way and maximise capacity of community resources. The Service currently operates 08:00 - 18:00 7 days a week including Bank Holidays. Main duties of the job This role supports the delivery of the admin component within the Community Transfer of Care Hub (CToCH). As a CToCH administrator, you will work alongside the Admin lead to provide comprehensive admin support to health and social care professionals, hospitals, GPs, service-users, their relatives and carers and other stakeholders both within Sirona and in the wider health community. You will be required to answer telephone enquiries in a friendly and professional manner, ensuring effective andaccessible communication with staff, service users, the general public and any others as appropriate. This admin role involves maintaining accurate and up to date patient records and data collated in the Sirona IT systems the electronic patient record, data bases and locally held spreadsheets. About us Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas. We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire. Agenda for Change Salary, full NHS benefits, 27 days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive. We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve. Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices. Interested? View our benefits leaflet which you can find attached to this vacancy. Date posted 04 November 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum, pro rata Contract Permanent Working pattern Full-time Reference number 083-6580037-MP-B Job locations Castlewood Tickenham Road Clevedon BS21 6FW Job description Job responsibilities Please see the attached Job Description for a full list of duties and responsibilities before applying for this position. We are unable to provide sponsorship for this role and can only accept applications from UK based applicants. If you are currently require a visa to work in the UK, there must be a minimum of 12 months from your start date until the expiry date. Job description Job responsibilities Please see the attached Job Description for a full list of duties and responsibilities before applying for this position. We are unable to provide sponsorship for this role and can only accept applications from UK based applicants. If you are currently require a visa to work in the UK, there must be a minimum of 12 months from your start date until the expiry date. Person Specification Qualifications Essential Functional literacy and numeracy level 3/ GSCE grade A-C or equivalent including English Language and Mathematics NVQ 3 Business and Administration or equivalent experience Skills, knowledge and experience Essential Ability to take responsibility for tasks and to work autonomously if needed Ability to manage time, work under pressure and build efficient working practices Tell us about your experience working in a demanding office environment and meeting deadlines Trained in a range of systems IT Systems and Microsoft Office, including Outlook Able to handle sensitive and confidential issues and recognise the need for discretion and confidentiality Call handling experience Desirable Previous acute or community care experience Previous experience of Cloud based telephony systems Previous use of EMIS Application Reason Essential Please tell us why you have chosen to apply for this role with Sirona care & health? Person Specification Qualifications Essential Functional literacy and numeracy level 3/ GSCE grade A-C or equivalent including English Language and Mathematics NVQ 3 Business and Administration or equivalent experience Skills, knowledge and experience Essential Ability to take responsibility for tasks and to work autonomously if needed Ability to manage time, work under pressure and build efficient working practices Tell us about your experience working in a demanding office environment and meeting deadlines Trained in a range of systems IT Systems and Microsoft Office, including Outlook Able to handle sensitive and confidential issues and recognise the need for discretion and confidentiality Call handling experience Desirable Previous acute or community care experience Previous experience of Cloud based telephony systems Previous use of EMIS Application Reason Essential Please tell us why you have chosen to apply for this role with Sirona care & health? Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Sirona care & health CIC Address Castlewood Tickenham Road Clevedon BS21 6FW Employer's website https://www.sirona-cic.org.uk/ (Opens in a new tab)