Job Description
Personnel
1. Manage and direct the personnel resource of the apprentice programme across all OES brands to ensure day-to-day operational efficiency, adherence to targets and customer satisfaction
2. Support and direct the recruitment team in the promotion and filling of apprenticeship vacancies
3. Carry out performance reviews of associates to drive and maintain individual and team performance levels
4. Identify and assess the future and current training needs and CPD of all programme staff through skills matrices, job analysis and performance appraisals against KPI’s
5. Work collaboratively with the Quality and Curriculum Management teams to ensure the qualifications and skills development of trainers necessary to maintain quality of delivery and maximise government funding
6. Ensure team compliance with Bosch policies, central directives, and mandatory corporate training requirements
7. Facilitate cross team support to efficiently meet staffing demands and deputise during team absence
Customer and Programme
8. Manage all apprenticeship training programme performance, utilising Power BI, Smart Assessor and all other relevant LMS reporting mechanisms to fulfil client requirements and contract KPI’s
9. Ensure apprentice programme structure and delivery methods meet Ofsted Education Inspection Framework requirements and all other aspects necessary to preserve and maximise government funding
10. Work collaboratively with brands, dealer networks and internal/external stakeholders to manage and maintain vehicle training fleets, ensuring correct and suitable vehicles for training delivery and End Point Assessment requirements
11. Manage the effective development and implementation of the apprenticeship training curricula, in line with client requirements and current apprenticeship standards
12. Evaluate training programme effectiveness through analysis of feedback survey data and regular meetings with internal and external stakeholders
13. Actively work with the Training Leadership Team to ensure appropriate synergies are in place in order to offer cost savings
14. Manage brand-specific survey and post course feedback mechanisms to identify any areas for development and equipment shortfall
15. Evaluation and management of the annual training and assessment calendar, in collaboration with internal and external stakeholders, to meet current and future capacity requirements
Financial
16. Support the recruitment team in all required actions to maximise apprentice recruitment and retention
17. Support the administration teams in the forecasting of the required apprenticeship numbers for each programme
18. Effective management of apprenticeship programme attendance, progression, retention and timely achievement, in line with internal and external benchmarks
19. Control and delegate all elements necessary for the support and delivery of technical and apprenticeship programmes in an efficient and cost-effective manner
20. Ensure with the help of all stakeholders, that all programmes are run within budget through maximisation of funding
Collaboration
21. Work closely with the Funding and Apprentice Programme Manager to ensure a holistic and collaborative approach to the Apprentice Programmes offered
22. Work closely with the Quality Manager to ensure all self-assessment, quality improvement and assurance activities are managed and supported appropriately across all programmes, in accordance with Bosch and Ofsted requirements
23. Work collaboratively with the Curriculum Development Manager to design, develop and implement highly effective and inclusive training delivery methodologies and resources
24. Liaise with client Training Managers, Bosch UK Key Account Managers and Sales teams to maximise business opportunities and resolve customer issues when required
25. Maintain close working relationships amongst all members of the Training Leadership Team
26. Support the Customer and Business Development Manager in the establishment and delivery of new apprenticeship training programmes as required
27. Work collaboratively with Centre Management to maintain safe, efficient operation and management of training resources relating to the customer brands under area of responsibility
28. Responsibility for planning, implementation and achievement of all apprenticeship review and assessment activity (including End Point Assessment)
Qualifications
General Requirements
29. Work in accordance with the values and philosophy of Bosch mission statements, environmental endeavors, Health and Safety
30. Contribute towards the esteem held by the Bosch brand and reinforce the technical attributes/attractiveness of Bosch products, services and garage equipment solutions
31. Effectively and efficiently use all Bosch resources and costs within his/her influence
32. Manage his/her time in line with the prevailing priorities set through customer demands
33. Contribute towards the development and implementation of departmental and divisional business plans
34. The flexibility to travel throughout the UK is required in to support customer accounts and certain business activities. On occasion, this may entail participation in events outside of normal working hours and staying away from home.
35. The job holder is required to show flexibility in ensuring that the Division's business hours are covered
Targets and Measures
The job holder's success will be measured by:
36. Key performance indicators ( % of unfunded learners, completion of reviews, completion of Health and Safety Reviews, scheduling and achievement of EPAs etc)
37. Efficient management of training resource and adherence to budgets
38. Observation and feedback from the management team, customers, and other training stakeholders as to the satisfactory performance of duties
39. The willingness and commitment demonstrated to work as a member of the Technical Services & Support Training (TSS2) team, in addition to the positive demonstration of a customer-oriented approach
40. Compliance (including the manager’s team) with company and divisional policies and procedures time keeping, data security
41. Ongoing development of personal competence and expertise
42. Visibly working to a clear plan, with a clear sense of direction, and displaying the motivation necessary to succeed
43. Annual and/or periodic performance review with his/her manager
Key Qualities
The job holder will:
44. Possess empathy and ambition for our learners
45. Possess proven organisational and people management skills
46. Accept the responsibility for, and ownership of, leading and directing the day-to-day operation of high-performance teams
47. Use balanced judgement and informed decision making in the delivery of his/her duties
48. Have an in-depth knowledge of the automotive training business and government funded programmes
49. Have the skills, qualification and/or experience to successfully manage automotive training programmes
50. Be adept in developing and maintaining good working relationships with customers
51. Display, at all times, a customer oriented, service provider attitude and be a positive ambassador for the company
52. Understand the goals and operating targets of the Division and the way in which he/she contributes towards the success of Bosch within the UK
53. Actively engage in improving our business processes by contributing ideas and suggestions
54. Communicate proactively and effectively at all levels, both externally and internally
Additional Information
On offer is a competitive salary and pension contributions. With a great package of benefits including annual bonus, a health cash plan, life assurance and other discounted benefits. We will also provide opportunities for personal and professional development.
Within our Internal Job Banding this role is a Band 8 Position.