Chemotherapy Scheduling Office Team Leader
The Newcastle upon Tyne Hospitals NHS Foundation Trust
An exciting opportunity to join our expanding team working in the Northern Centre for Cancer Care, North Cumbria. The role will involve a highly organised and confident Team Leader for the chemotherapy scheduling team in North Cumbria, leading a team of chemotherapy schedulers to book patients for SACT therapy across North Cumbria, ensuring optimum utilisation of resources and the management of waiting times.
You must have excellent communication skills and be confident at communicating with patients who are facing a life-limiting illness. You will need to be confident in communicating with all members of the multi-disciplinary team at all levels and demonstrate the Trust Values within everyday work.
Experience working with cancer patients is desirable and a minimum requirement of UK NVQ level 3.
* Interview date: 9 January 2025
* 37 hours 30 minutes/week
Main duties of the job
To supervise the staff within the Chemotherapy Scheduling Team and work with the chemotherapy lead to develop and maintain high standards of efficiency and patient-focused delivery of services to our patients. This will include:
* Dealing with calls from patients and other stakeholders
* Day-to-day management of the team
* Local HR management, such as 1-2-1's, PDR's, Sickness and Absence, Mandatory Training, etc.
* Operational Management
* Attendance at meetings
* Communication with stakeholders throughout the trust and externally
* Develop and maintain relationships
* Working knowledge of Trust Patient Management Systems and Chemo Care
* Ensure full utilisation of capacity and escalate where necessary
Maintain a sound knowledge of Trust, local and National targets.
Job responsibilities
* Receives referrals and schedules patients for out-patient SACT for cancer.
* Provide co-ordination of the patient pathway, acting as the link between patients, oncology wards, consultants, radiotherapy outpatients, treatment machines, and medical records in co-ordinating the treatment plan for each patient ensuring cancer targets are not breached.
* Be responsible for ensuring waiting time targets are met, using analytical, judgement, influencing, and persuasion skills within the multi-disciplinary team environment.
* Allocate appropriate appointment slots for each stage of the treatment process, liaising with relevant staff as necessary.
* Supervise A&C staff within the scheduling section, responsible for staff induction, training, and appraisal.
* Maintain awareness of service delivery developments and contribute to the implementation of change within the service, identifying areas requiring improvement.
* Provide and maintain an efficient and effective administration service to the scheduling section.
* Contribute to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
* Ensure case notes, x-rays, and results are available for the commencement of patients' SACT treatment.
* Ensure that case notes are correctly maintained following departmental guidelines and compliance with legislation (Caldicott Guidelines, etc.).
As a flexible working friendly organisation, we want to ensure that you can work in a way that is best for us, our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Person Specification
KNOWLEDGE
* Knowledge of eRecord/CHEMOCARE
* Familiarity with medical terminology
* Knowledge of/experience in management of waiting lists
* Knowledge of Cancer Waiting Time Targets
SKILLS
* High standard of IT and keyboard skills
* Organisational and time management skills
* Excellent communication and interpersonal skills
EXPERIENCE
* Previous experience as an NHS clerical officer
* Previous experience with electronic patient information systems
QUALIFICATIONS
* GCSE English or equivalent
* NVQ level IV or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The Newcastle upon Tyne Hospitals NHS Foundation Trust
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