Job Description We have a fantastic opportunity for a Global Process Owner – Customer Lifecycle Management to join the team reporting to the Vice President, Business Transformation. As the orchestrator of our Customer Lifecycle Management process, you'll define its scope and uncover value for customers, suppliers, and internal teams. You'll engage key stakeholders to identify pain points and drive improvements, collaborating with Sub-Process Owners to streamline operations. Ensuring meticulous documentation, you’ll champion the consistent implementation of processes, supported by a network of sub-process owners and super-users. Your role will be crucial in establishing robust governance measures, enforcing standards, and managing performance to ensure excellence at every stage of the customer lifecycle. This role is to be ideally based from our headquarters within Slough working Monday to Friday normal office hours. (Hybrid working) John Crane is an equal opportunity employer. We celebrate diversity and are committed to crafting an inclusive environment for all employees. Duties & Responsibilities (not limited to) Determining what the scope of the Customer Lifecycle Management process is, where the value lies for our customers, suppliers and internal employees and hence what good should/ could look like. Engaging key stakeholders who are responsible for, and are customers of the process today to understand pain points, areas of improvement etc. Works with Sub-Process Owners to analyse the current processes and identify ways to improve and streamline the process. Prioritising and chartering these improvements and championing their execution. Accountable to ensure that the creation and maintenance of Process documentation, policies, controls, desktop procedures occurs. Supports and enables the implementation of the consistent processes, drawing on the network of sub-process owners and super-users to execute. Put in place the right measures, metrics and review forums to manage the ongoing performance of the process. Works with Stakeholders to enforce standards. Create processes and controls to manage change requests. Manage and resolve divergences to standard process.