About The Role
We now have a fantastic opportunity for a Customer Service Team Leader to join the Sunbelt Rentals Hire Desk Team to oversee the delivery of work and drive service standards through a highly motivated and skilled team.
In this role your responsibilities will include:
* Support the Service Manager and perform management duties when the manager is absent or out of office.
* Demonstrate the highest level of customer service skills.
* Support Hire Desk staff with escalation point for problem solving.
* Assist management with recruitment processes and new team member training.
* Central point of hire for products, supporting the customer through all stages of the hire process.
* Producing timely & accurate quotations and chasing responses.
* Identify up-selling & cross selling opportunities.
* Administer off hires, exchanges & breakdowns.
* Communicate and collaborate with the Depots to ensure that customer requirements are met.
About You
To succeed as a Hire Desk Customer Service Team Leader you will bring the following skill-set and behaviours:
* Previous experience in a customer service role, within a Customer Contact Centre or Service Centre environment.
* Previous hire experience is highly desirable.
* Strong interpersonal and influencing skills with the ability to effectively communicate across all levels and functions internally and externally.
* Strong customer service ethic, reviews and actively seeks to resolve issues and improve service standards in the team.
* Effective planning and organising skills, methodical approach with close attention to detail and adherence to company standards and procedures.
About Us
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events.
Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you.
Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme.
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