Description
Davies are looking to recruit a Planning and Support Administrator to join our Motor
Engineering team in Bolton. Joining Davies as a Planning and Support Administrator means that you’ll be the planning our engineers routes, booking inspections and supporting customers. So, you’ll need to be a great communicator, well organised and dedicated to providing a professional and empathetic service
Key Responsibilities
* Dealing with inbound/outbound calls
* Arranging inspections with customers
* Dealing with queries from customers, insurance companies and repair garages both via e-mail and the telephone.
* Data inputting and accepting new jobs onto database
* Route planning for field engineers
* Ensuring work is performed within SLA
Skills, Knowledge and Expertise
* A professional and adaptable communication style - both written and verbal;
* Efficient administrative skills;
* Strong numeracy, literacy, and IT skills;
* A proactive attitude, and an enthusiastic approach
* Previous Insurance Claims experience
Benefits
Career & Purpose
* Davies Innovation Lab
* Leadership training programme
* Funding for professional qualifications
* Thrive at Davies; learning opportunities
Environmental & Social
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource Groups
* Employee volunteering programme
Financial Health
* Pension, 5% employee and 5% employer contribution
* My Choices at Davies provides; High Street discounts and Financial wellbeing hub
* Life assurance: x4
* Refer a Friend
* Cycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
* Wellbeing centre; move, munch, money & mind focus
* Discounts with 100's of UK retailers
* EAP; 24/7 confidential helpline
* 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
* Flexible working; hybrid, work from home or join a collaborative office space
* Dress for your day
* Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
* Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 6,500 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.