Job Description
Join Our Client as a Customer Service Administrator! 🌟\n\nAre you an enthusiastic and forward-thinking individual looking for an exciting opportunity in the manufacturing sector? We are seeking 2 Customer Service Administrators to join our client's friendly team on a temporary basis for 6 months.
If you're ready to provide exceptional customer support, we want to hear from you!\n\nPosition Details:\n\nContract Type: Temporary (6 months)\nHourly Rate: £13.00ph paid on a weekly basis through OA\nWorking Pattern: Full Time hours\nOfficial office hours: 9-5 Monday to Thursday, 9-2 on Fridays\nFlexitime available to ensure customer service coverage\nSome weekend cover (max 4 hrs) on a rota basis\nThe customser service line operates from 9:30 to 4:30 Monday to Thursday and 9:30 to 1:30 on Fridays. Weekend cover helps manage priority communications and keep customers satisfied\nLocation: Dog-friendly office in Gosforth - free parking onsite and accessible via public transportRole Overview:\n\nAs a Customer Service Administrator, you will be the first point of contact for customers, offering advice and aftersales support for products. Your responsibilities will include:\n\nHandling e-commerce customer communications via email and phone\nLiaising with our fulfilment warehouse to ensure smooth order transitions\nRecording all communications, returns, and stock movements\nProcessing credits and identifying sales opportunities\nSpotting trends in customer feedback and sharing insights with the teamWhat We're Looking For:\n\nExperience: 2-3 years of customer service experience preferred\nSkills: Excellent verbal, written, and interpersonal communication skills\nComputer Literacy: Proficiency in Word, Excel, CRM Software, and Order Management Software\nTraits: Approachable and self-motivated\nAbilities: Strong attention to detail and excellent time managementWhy Work With Us?\n\nHere are just some of the benefits you can expect while working on behalf of Office Angels:\n\nDirect employment with Office Angels, ensuring you're well looked after\nAccess to discount vouchers with many high street brands 🛍️\nEye care vouchers\nWeekly pay\nPension scheme option (with employer contributions)\n28 days paid annual leave (based on weekly accrual)Join Us:\n\nIf you're ready to take ownership of your customer service responsibilities and contribute to our clients high customer satisfaction rate, apply now!\n\nHow to Apply:\n\nReady to embark on this exciting journey?
Please apply with your CV today.\n\nPlease note only shortlisted candidates will be contact directly.\n\nIf you require reasonable adjustments at any stage, please let us know and we will be happy to support you.\n\nOffice Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website