The Office Administrator and Systems Help Desk role is a dual-function position that encompasses administrative responsibilities alongside providing basic technical support for the companys in-house application software. The individual in this role will ensure smooth office operations, manage administrative tasks, and offer first-line technical assistance to staff members. This position is ideal for someone that has great organisation and administrative skills, but also has a keen interest in improving their technical knowledge of IT applications. Full training will be provided.
Key Responsibilities
Office Administration
* Administrative Support: Assist the Operations and Systems Manager with scheduling meetings, writing meeting notes, checking stock and sales information, preparing and printing reports.
* General Office Assistance: Helping the sales team with printing picklists and labels, maintaining office supplies, answering the phone and providing product data for customers.
Systems Help Desk
* Technical Support: Provide first-line support for our companys in-house application, escalating issues where appropriate and resolving problems in a timely manner.
* Application/Report Testing: Test changes that have been made to applications and Excel refreshable reports prior to them being released to the end users.
* User Maintenance: Create users on our in-house applications, and request user access from the IT department where appropriate for other software.
* Change requests: Log and track any application and report change requests.
* Issue Tracking: Log and track any application and report issues.
* Documentation: Create and update users guides and write release notes for application releases.
Skills
* Experience: Proven experience in office administration and understanding of what is required from technical support.
* Strong organisational and multitasking abilities.
* Excellent communication and interpersonal skills.
* Good numeracy skills.
* Proficiency in Microsoft Office Suite and common IT applications, particularly Excel.
Personal Attributes
* Problem-Solving: Ability to quickly identify issues and implement effective solutions.
* Customer Service: A friendly and patient demeanour, with a focus on providing excellent support to staff members.
* Adaptability: Willingness to learn new skills and adapt to changing work environments.
* Attention to Detail: Meticulous in managing administrative tasks and IT documentation.
Working Conditions
The Office Administrator and Systems Help Desk position is a full-time role based in an office setting.
Benefits
* Employee Assistance Programme providing health benefits, medical and legal advice
* Free onsite parking
* Birthday day off
* Holiday buyback scheme
* Death in service benefit
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