Involve Recruitment (Midlands) Ltd are working with a large global manufacturing company based in West Bromwich for two motivated and enthusiastic Customer Service Advisors on a permanent basis due to company growth.
This role will be a part of a passionate team that is responsible for customer satisfaction and query resolution!
* Salary: £25k to £27k
* Hours: 37 hours a week, Monday to Thursday, 8:30 AM to 4:30 PM and Friday 8:30 AM to 4 PM
* Benefits: Excellent benefits such as training and development, 25 days holiday, discount gym membership, health care plans, pension plans, and much more!
Daily duties include:
* Responding to customer inquiries.
* Processing returns and providing updates to customers.
* Handling customer complaints, investigating issues, and providing effective solutions.
* Working closely with the production, logistics, and sales teams to ensure customer needs are met.
* Maintaining accurate records of customer interactions in the CRM system.
* Following up with customers to ensure satisfaction and build strong relationships.
* Identifying opportunities to improve customer service processes and efficiency.
* Complaint handling.
* Processing returns and resolving customer issues promptly.
If you are a bright and bubbly customer service advisor from a manufacturing or engineering background, please do not delay in applying.
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