Job summary Fern House Surgery, located in Witham are seeking an experienced and dynamic reception manager, on a full time basis for 37.5 hours per week, Monday to Friday, to lead our reception team in delivering outstanding patient care. The successful candidate will be responsible for managing the daily operations of the reception area, ensuring efficient workflow, and maintaining high standards of service. This position offers professional growth opportunities and a supportive working environment. Main duties of the job Oversee the day-to-day operations of the reception team, ensuring smooth workflows, excellent patient service, and high team morale. Acting as a hands-on trouble shooter where required. Be the primary point of contact for patient inquiries, ensuring all patients are greeted and assisted with professionalism and care. Expertly manage the appointment system, ensuring efficient patient flow and timely service. Ensure all objectives & tasks are carried out efficiently & on time by reception team. Lead, train, and support the reception staff, fostering a culture of continuous improvement and teamwork. This advert may close early if a suitable candidate is found before the advertised closing date is reached. About us Fern House Surgery is a large GMS dispensing practice with 8 partners and a patient list size of 16,500. Date posted 24 October 2024 Pay scheme Other Salary £32,000 a year depending on experience Contract Permanent Working pattern Full-time Reference number 8152_1 Job locations 125-129 Newland Street Witham Essex CM8 1BH Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Person Specification Experience Essential The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes: Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Previous primary care experience is required. Additional skills: Essential This role requires strong leadership skills, experience in a GP practice, and proficiency with the SystmOne system. Person Specification Experience Essential The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes: Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Previous primary care experience is required. Additional skills: Essential This role requires strong leadership skills, experience in a GP practice, and proficiency with the SystmOne system. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Primary Care Careers Address 125-129 Newland Street Witham Essex CM8 1BH Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)