UNLOCK YOUR BEST WORK LIFE MAKE A DIFFERENCE EVERY TIME We have two full time Operational Auditor positions to offer ( will also consider part time) - Secondment for 3 months only Flexible with hours, will discuss further at interview stage. Located in Ipswich – The ability to work some of audit hours from home would be available after a short period - 1 day must be worked in office per week and 10% of hours to worked as a HA on phone. Key objectives of the role: Under the management of the Network Quality Assurance Lead to ensure consistent delivery of quality assurance audits across the Practice Plus Group Network in accordance with the NHS Pathway performance management framework. To work to develop coaching, written and verbal feedback skills and create greater consistency of quality assurance audits, improved feedback and increased productivity and learning. To ensure that the standard of audits are consistently maintained and completed in a timely manner to provide feedback to the network team of Health Advisors or the Contact Centre Operational Management team. Ensure that the expected productivity for completion of audits is achieved to the required standard. The knowledge and understanding of the audit tools/tracker to provide information and reports, if requested. To ensure that their Pathway licence is maintained by handling front line calls when required in line with Work-force planning’s requirements To work with the Network Quality Assurance Lead to ensure trends are shared across the business, linking into Local and National QA, New starter and continual training for existing staff driving continuous Improvement and improving our quality and staff competence.