Customer Service / Order Processor (Part-Time)
Paddock Wood
GBP12.88 per hour
Monday to Friday part-time 20hpw
This is a great opportunity to work for a leading independent distributor that offers a complete distribution service which includes order processing, invoicing, picking & packing, credit control & cash collection, bulk storage and stock management.
They aim to offer an exceptionally high-quality service to all their customers all over the world and are looking for a like-minded, commercially aware, IT literate motivated customer service professional to join their team.
Roles and Responsibilities:
1. Process orders received via the website, phone, electronic transmission, fax, and email
2. Answer customer phone calls (enquiries, orders, queries)
3. Process trade & private orders onto the sales ledger
4. Customer file maintenance, including the creation of new accounts
5. Correspondence with customers and publishers (mainly via email)
6. Input daily dispatch information into the system
7. Download Amazon orders and website orders into the system
8. Send customer proformas & quotations
9. Deal with customer credit claims and raise credit notes
10. Call carriers to find out the whereabouts of parcels
11. Produce weekly dispatch & sales reports
12. Liaise with client publishers regarding queries, orders, and advice required
Ideal Candidate:
The ideal candidate will have previous experience in a similar role, have the ability to build strong relationships with colleagues, customers, and other third parties, be computer literate, and preferably have experience working in logistics/dispatch.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. #J-18808-Ljbffr