Are you a skilled legal professional with a strong focus on customer protection and dispute resolution?Meraki Talent are seeking an experienced Legal Counsel to lead our customer complaints remediation efforts and ensure fair and timely resolution of disputes.Key Responsibilities:
* Provide expert legal advice and oversight on customer complaints and dispute resolution processes.
* Review, assess, and guide the remediation of complex customer complaints, ensuring compliance with legal and regulatory standards.
* Collaborate with cross-functional teams (customer service, compliance, risk, and legal) to design and implement effective complaints-handling policies.
* Lead the legal response to complaints, including drafting settlement agreements and advising on potential litigation risks.
* Ensure compliance with industry-specific regulations, such as FCA guidelines, consumer protection laws, and financial ombudsman requirements.
* Maintain strong relationships with regulatory bodies, ombudsman services, and external legal counsel where needed.
* Monitor trends in complaints and provide strategic advice to mitigate legal and reputational risks.
* Support internal training and development to improve complaints-handling processes and legal awareness within the business.
Qualifications & Skills:
1. Qualified solicitor or lawyer
2. 3-5+ years of experience in c...