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Service Manager- Response and Repairs- Mallusk
Whytematter are delighted to again be recruiting for one of our top client's growing their team. They are an established contractor in the Mechanical, Electrical, Renewables, FM and HVAC markets. They specialise in delivering services across domestic, commercial, public and private sectors throughout Northern Ireland, Ireland and the UK.
We are looking for a Service Manager
Location- Mallusk
Salary- Negotiable
DESCRIPTION
They now have a superb opportunity for an enthusiastic, and experienced Service Manager to join their Heating Department and develop positive relationships with residents and clients to provide information and support during refurbishment, maintenance and major works programs throughout Northern Ireland.
This is an opportunity for the ideal candidate who has the ability to deliver in a fast-paced environment. This role requires an experienced, dedicated individual. The candidate will be a self-starter who is highly organised and understands business delivery.
Key Responsibilities
4. Responsibility for a team of project coordinator’s
5. Determine callouts logistics
6. Provide Payroll with Productivity bonus data monthly
7. Provide Payroll with Callout payments to made monthly/ on call
8. People HR compliance accountabilities to be complied with monthly
9. Responsibility for a team of Heating Engineers performance KPI’s
10. Targeted KPI’s in relation to contract requirements
11. Upskilling and Training of own team and cross training to team to cover all aspects of the contract (to allow for absence or holiday leave and contingency planning)
12. Liaise and communicate with key stakeholders and clients
13. Participate in an ‘on call’ rota out of hours
14. Provide support to the Contracts Manager & Operations teams
15. Attend client meetings
16. Assist in the management, delivery, and performance of the contract
17. Assist in identifying and implementing operational and back-end efficiencies
18. Responding within agreed time frames, service levels and contract terms to ensure that work orders are achieved
19. Carry out probation reviews and annual performance appraisals within own team
20. Supporting the HR dept/H&S dept with the training matrix and training requirements
21. Remain professional and adhere to confidentiality at all times
22. Monitor supplies and issue works
23. Approve invoices for:
24. Escalate issue to client – vulnerable tenant
25. In the absence of line manager – follow the escalation process
26. In the absence of line manager – on call
27. Ensure all compliance, legal targets are met, work with Health & Safety, Suppliers, Corporate Services to ensure there processes are adhered to (CP12, CD11, Oil Spill, NICEIC, Building Control)
28. Liaise with manufacturers warranty team to ensure works are completed
Essential Criteria
29. 2 years’ experience on a heating contract
30. Previous experience with Clients over variations and specification issues.
31. Detail oriented
32. Fluent Microsoft Office experience, including Excel
33. Proactive and able to work independently with limited supervision
34. Demonstrate high levels of organisational skills
35. Excellent communication skills
36. Ability to work as part of a team and to develop and sustain good working relationships, communicating formally and informally with colleagues and customers.
37. Trustworthy and approachable
38. Lead by example
39. Can-do attitude