Bank Housing Support Worker (Days, Evenings and Nights)
Location: Wateringbury and Tonbridge
Role Summary
The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24-hour emergency response service) during their contracted hours and the evening events and activities programme. The post holder’s principal responsibilities are as follows:
1. Respond to emergency calls from tenants and leaseholders, in accordance with agreed procedures.
2. Contribute to the delivery of a programme of appropriate activities for tenants and leaseholders during the evening as agreed by the Housing Officer.
3. Support individual tenants and leaseholders to sustain their tenancies/leases with TCH.
4. Ensure the scheme is safe.
5. Complete administrative tasks as directed by the Housing Officer.
6. Understand and consistently implement the Policies and Procedures, making recommendations for changes.
Salary: £12 per hour
Hours of Work: Day, Evening and Night shifts available
Contract: Bank/Casual
Role Specific Responsibilities
1. Respond to all emergency calls made by tenants and leaseholders using the emergency call system, in accordance with agreed procedures.
2. Work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require.
3. Prioritize emergency calls and ensure all emergency calls are recorded.
4. Help publicize, facilitate, and participate in social events and activities agreed in advance with the Housing Officer.
5. Encourage tenants, leaseholders, friends, relatives, and volunteers to organize and participate in events.
6. Follow the Risk Assessments and Health and Safety policies and procedures when planning and running events.
7. Follow cash handling procedures when payment is required for activities.
8. Provide Intensive Housing Management services (on request and as directed by the Housing Officer).
9. Maintain appropriate records relating to services provided.
10. Make daily visual checks of all communal areas ensuring the scheme is secure and hazard-free.
11. Carry out other administrative tasks as directed by the Housing Officer.
General
1. Adhere to the equal opportunities policy and actively promote equality of opportunity.
2. Recognize, respect, and promote the different roles and diversity of individuals within the business.
3. Contribute towards key performance indicators and professional standards.
4. Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law.
5. Be responsible for your own health and safety and that of your colleagues.
6. Take responsibility for your own development and professionalism.
7. Attend and participate in training and other meetings as required.
8. Be an effective team member, presenting a positive impression of your section and the business.
9. This role may require travel to various sites across our housing stock, and it is expected that the individual has a full driving license and access to a car with relevant business insurance.
About You
Education & Qualifications
1. Evidence of competence to undertake the post.
2. Housing management (or similar) experience in the voluntary, public, or private sectors.
3. Willingness to undertake training.
4. Efficient and effective administrative skills.
5. Demonstrate honesty, trustworthiness, reliability, and respectfulness.
6. Enhanced Disclosure from the Disclosure and Barring Service.
7. Ability to manage and work within a small budget.
8. Application of Health and Safety practices.
9. Health and Safety risk assessment.
10. Use of IT to support improvements to services and communications.
Key Skills & Competencies
1. Ability to lead and motivate.
2. Manage conflict effectively.
3. Demonstrate awareness of different values, cultures, and needs.
4. Recognize and meet the diverse needs of each tenant.
5. Strong commitment to non-discriminatory housing services.
6. Ability to negotiate effectively.
7. Good communication skills - both written and verbal.
8. Ability to communicate effectively at all levels.
9. Commitment to providing excellence in Housing Services.
10. Think ahead and plan.
11. Demonstrate a positive attitude towards change.
12. Take on further responsibilities.
13. Undertake relevant training and development.
14. Self-motivated and keen to learn.
15. Ability to prioritize and problem solve.
16. Meet deadlines and communicate any issues early.
17. Ability to function effectively under pressure.
18. Some flexibility in working hours may be required.
19. Ability to represent the organization and participate in social activities.
Behaviours
1. Be aware of support needed by others.
2. Consider how actions could support others.
3. Be prepared to give encouragement and offer assistance.
4. Demonstrate a strong customer focus.
5. Explain things logically and keep to the point.
6. Maintain a warm, caring, and friendly style.
7. Express ideas confidently when required.
8. Caring and compassionate towards people in need of care and support.
9. Tailor style and service to meet individual needs.
10. Build rapport with customers, colleagues, and staff.
11. Demonstrate a pleasant, professional manner.
12. Knowledge of safeguarding procedures.
13. Gather necessary information through questioning.
14. Weigh advantages and disadvantages before making decisions.
15. Defer decisions when all relevant information is not available.
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