Summary of Role Purpose
The Shift Manager will be the main point of contact for the team during their working day either in the Bar or Restaurants.
Reporting to the Venue Manager, the Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that the team are in the right place at the right time to manage fluctuating guest demands while keeping operational standards and guest experience high.
You will support and coach the team to ensure they deliver a great experience and drive key targets such as add-on sales or promotions.
This is an operational guest-facing role; therefore, all non-guest-facing tasks and activities will be allocated within your working week to allow you to spend the majority of your time within your venue and with the guests.
The ideal candidate will be responsible for driving guest satisfaction by improving Guest NPS (Net Promoter Score) and addressing feedback to enhance the overall customer experience. You will also play a key role in boosting employee engagement through improved ENPS (Employee Net Promoter Score) and fostering a positive and productive work environment.
Additionally, you will focus on optimizing retail spend to ensure financial efficiency while maintaining profitability. Furthermore, the ideal candidate will ensure the right people are in the right place at the right time, managing staffing effectively to meet business needs and uphold high operational standards.
You will manage the team during shifts, ensuring that key tasks and objectives are met. You’ll actively drive add-on sales and promotions while supporting your team to do the same. Maintaining stock and ensuring propositions are always available for guests is crucial, as is consistently delivering a quality guest experience in line with brand and venue guidelines.
You will provide accurate rota planning three weeks in advance using SAM and take accountability for the accuracy of closing the system. A key part of your role will be coaching and developing the team to meet departmental goals.
The successful candidate must have previous leadership experience in a similar environment, along with strong guest-facing skills, handling a variety of queries and resolving complaints directly.
Demonstrable experience in leading teams to success is crucial, including managing performance, coaching, delivering training, and setting standards while role-modeling expected behaviors.
Job Info
Job Title: Shift Manager
Company: CV-Library
Location: Lincoln, Lincolnshire
Posted: [Date]
Closes: [Date]
Sector: Hospitality & Hotels
Contract: Permanent
Hours: Full Time
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