Level 3 Customer Adviser Apprentice/Mortgage Customer Service Representative
At YBS, we’ve cultivated an environment where everyone has the potential to achieve great things. If you can envision it, believe it, learn it, adapt to it, and live it you can make it happen. This isn’t just about us; it's about your skills, your community, your society, and your future.
Our Apprenticeship opportunities are truly unique. We are currently seeking individuals to join our 2 year Level 3 Customer Adviser Apprenticeship Programme. This programme offers a fantastic blend of learning and development alongside practical, hands-on work and real-life projects. You’ll earn while you learn and we’ll provide all the support you need to complete the programme, gain a recognised professional qualification, and embark on an exciting career within our Mortgage Advice Team.
About the Programme
Throughout the programme, you’ll join the Mortgage Advice Team and contribute to delivering an exceptional experience for our customers, regardless of how they choose to access our products or services.
You’ll acquire knowledge in regulatory, legal and compliance, gain valuable experience in financial systems and processes, and develop essential skills in customer relationship management, teamwork, problem-solving and more.
This means that when it comes to helping us provide a warm welcome and exceptional customer experience, you’ll have the freedom to envisage it, execute it and enjoy it.
About the Role
As a Mortgage Customer Service Representative, you’ll be the first point of contact in our telephony team taking inbound calls from our new and existing mortgage customers. Our purpose is to provide “Real help with Real lives,” and your contribution will be pivotal in ensuring our customers have the best possible mortgage journey with YBS. As part of a dynamic team in a constantly evolving environment, each call presents an opportunity to fulfil our purpose and create a positive and joyful experience for all our customers.
The role responsibilities will include:
* Supporting new and existing customers through a variety of channels e.g. telephony & digital.
* Handling a variety of scenarios from our customers, which may include providing help to purchase their first home or assisting existing customers who are looking to secure a new rate.
* Completing full eligibility and affordability checks and working collaboratively with our Mortgage Advisors to ensure we deliver a seamless customer journey.
Please Note: The initial training period for this role begins on 16/06/2025 and lasts for 6 weeks. During this time, full-time attendance in the office is required from 9:00 AM to 4:30 PM, Monday to Friday. Once you are fully competent in the role, hybrid working is available, but you will still be expected to be in the office 2-3 days a week.
If you are selected for a face-to-face interview, these will be held on the 29th - 30th April in our Bradford Head Office.
About You
Whether you're a recent school or college graduate or seeking a career change, our supportive and inclusive culture will be with you every step of the way, regardless of your background. To join the programme, you'll need a strong drive and passion for learning. If you are under 19, you must have Maths and English GCSEs at grade C or above (or equivalent), and evidence of this may be required during the latter stages of the recruitment process.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
* Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
* Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we're all rewarded with an on-target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
* Pension. We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
* Healthcare. Health and wellbeing are an important part of life at YBS, when you join us, you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
* My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality, and health discounts.
Ready to apply?
Great with people? Then we think it would be great to meet you. Apply now!
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