IT Technician Normanton £25k £4800 car allowance Responsibilities: Support, maintain, improve and upgrade the desktop imaging process. Troubleshoot reported incidents adhering to internal SLA’s using the ticketing system. Follow documented procedures to handle open tickets and monitor queues. Apply knowledge to identify issues and internal problems. Collaborate with internal departments. Install and troubleshoot bespoke and third-party applications. Travel to other sites to provide deskside support where remote solution can’t be achieved. Experience: At least 18 months in a similar role desirable. Knowledge of ticketing systems. Active Directory Office 365 MDT/Intune/SCCM VoIP Must have full uk driving licence and own vehicle Benefits & Specifics Enhanced Annual leave programme 28 days annual leave inc bank holidays Employee Assistance Programme Paid charity leave Company Pension Enhanced family benefits Company events Progression and training