Job Description
Position: Head of Property Management (Key Nationwide Account)
Job Level: Director
Salary: £75,000- £80,000 plus car allowance and benefits package
Department: Property Management
Location: London
The Role
* Lead, mentor, and manage the Property Management team.
* Act as a liaison between Regional Leads and property management.
* Gain detailed knowledge of the key account, focusing on KPIs, and ensure effective service delivery.
* Provide reliable timelines for Business As Usual (BAU) services and ensure delivery on time.
* Take responsibility for debt management and collection according to the Debt Management Policy.
* Seek continuous improvement in service delivery and efficiency.
* Demonstrate expertise in Horizon, CRM Salesforce, and Dynamics.
* Build and maintain strong relationships with clients.
* Ensure team adherence to company processes and procedures.
Key Deliverables
1. Act as the senior point of contact for key account Regional Leads.
2. Contribute expertise, knowledge, and strategy to meet contract KPIs.
3. Ensure the team is aware of responsibilities and can prioritise effectively.
4. Understand resources needed...