Customer Service Administrator
Permanent, Full-Time
Bingham, Nottinghamshire
£25,000-£26,000
Introduction to the Company
This is a great opportunity to join a successful company who are a well respected, industry leader. They have a strong focus on maintaining excellent customer standards with their quality driven approach.
Description of the role:
Scheduling appointments via telephone, email and letter.
Dealing with customer complaints, escalating and directing via the appropriate channels.
Liaising with clients regarding works to be completed.
Reviewing reports and raising concerns to Contracts Manager.
Ensuring online portals are up to date with information and relevant documentation.
About you:
Strong customer service and communication skills.
IT literate having working knowledge of Microsoft Office and Excel.
Excellent attention to detail and organisational skills.
Experience of working within a fast paced environment and the ability to multi-task.
Additional Information/Benefits:
Free onsite parking
Employee of the month awards
Christmas & summer events
If you have experience of working within a fast paced customer service administration role, please apply now