Tucked away in the heart of Portrush and offering stunning views of the Atlantic Ocean, the Portrush Atlantic Hotel is the ideal base for discovering the beauty and charm of Northern Ireland’s spectacular coastline. With a wealth of attractions and activities nearby, from historic castles to world-class golf courses, there’s something to captivate every guest. The hotel provides not only an exceptional destination but also a rewarding workplace for those passionate about hospitality. Join a dedicated team committed to creating unforgettable and unique experiences on every occasion. The Opportunity As the hotel Reception Supervisor, you will play a key role in ensuring the seamless operation of our Reception, contributing to an outstanding guest journey from a warm welcome to a fond farewell. You will work closely with the Hotel Reception Manager to maintain our high standards of service and assist in managing the front desk team. The successful candidate will be responsible for: Overseeing daily Reception operations to ensure smooth and efficient service. Welcoming and assisting guests with a professional, friendly and can do attitude. Supervising and mentoring the front desk team to uphold our first-class hospitality standards. Managing guest inquiries, reservations, and complaints promptly and effectively. Ensuring accurate billing and cashiering procedures across the Reception team. Assisting the Hotel Reception Manager with scheduling, training, and performance management. Monitoring and maintaining the presentation of the Reception area. Duty Manager responsibilities. What we are looking for Experience in a similar hotel front office role. Exceptional communication and interpersonal skills. Strong leadership abilities and the confidence to supervise a team. A passion for delivering memorable guest experiences. Excellent problem-solving skills and attention to detail. Proficiency in using hotel management systems (training provided however Opera experience would be advantageous). The Perks At the Portrush Atlantic Hotel, we pride ourselves on fostering a welcoming and supportive environment for both our guests and team members. When you join us, you’ll benefit from: Opportunities for career progression within the hospitality industry. Competitive salary and benefits package. A chance to work in a beautiful seaside location. The opportunity to be part of creating an exceptional guest experience, working with a talented team of hospitality professionals. Staff meals, uniform, and ongoing opportunities for training and professional development. Discounts on stays and dining experiences for you and your family. Automatic enrolment in the workplace pension scheme. Incentive schemes. Team Celebrations. Equal Opportunities We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA. Right to Work In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.