We're recruiting for a dedicated Housing Administrator who is eager to contribute to a not-for-profit organisation in Birmingham. The ideal candidate will thrive in a secretarial and business support role and demonstrate a commitment to supporting the local community. Client Details Our client is a mid-sized, not-for-profit organisation committed to providing affordable housing in the Birmingham area seeking a Housing Administrator. They strive to make a genuine difference in the community by offering housing assistance and support to those in need. Description Contribute to the delivery of excellent customer service as a Housing Administrator. Review lettings, waiting list (supported housing) and voids by doing monthly audits and feedback to management team on non-compliances. You will contribute to our performance targets by chasing tenants for late rent, dealing with anti-social behaviour complaints, dealing with tenants' complaints, letting our homes quickly, and the effective management of the homes and tenants you have. Complete telephone assessments for accommodation for general needs and support. To deputise for Housing Officers when required. To support the Housing Service Manager and Property Service Manager to provide administrational duties for the department (i.e. Minute taking, filing, scanning, CORE, LA Nominations, Supported Returns etc.) To report any suspicions of safeguarding issues relating to customers to in line with the relevant policy. To attend any training courses which are deemed necessary to the fulfilment of the job To take reasonable care that there is no unauthorised loss or disclosure of personal data or a breach of confidentiality in accordance with the provisions of the Data Protections Act. To frank outgoing post. Suggest innovative ways of moving forward in how administration is dealt with.Profile Essential: GCSE's English and maths C and above Good IT skills and know how to use word, excel and email Experience in Customer service roles or a willingness to learn (E learning options available) Attention to detail Experience of achieving targets and results Desirable: Experience of working in social housing Full driving licence and access to a car Comprehensive knowledge of the Housing/Building Sector Experience of interviewing and negotiating with customers Knowledge of welfare and Housing Benefits Experience of minute takingJob Offer Pension Scheme - CARE Defined Benefit Scheme Mileage payments for work-related journeys Opportunity to complete CIH H Apply for this role in Birmingham and contribute to a growing and reputable housing association