Pioneer Training Solutions – Job Role:
IT & Systems Administrator
Employer: Pioneer Training Solutions
Organisation Type: Business (Start-Up) – Expected commencement is within a few months with potential start date to be mutually agreed.
About: Pioneer Training is committed to supporting people through their personal transformation process. We provide transformational training programs that address key societal challenges such as addictions, mental health and financial difficulties. We are a start-up business that strive for excellence as we seek to make a difference in people’s lives. Our team is made up of committed and talented individuals who are keen to help others. We love to talk to great people and are looking to find someone who aligns with what we’re about and is a great addition to our team.
Job Summary: A unique opportunity to join and grow within a start-up training provider. Your role's primary focus will be providing system and IT support for internal staff and external clients where needed as they access our online platforms. You will play a key role in supporting our employees by ensuring that technology and office facilities function smoothly and effectively. You will also be the client's first point of contact, responding to service requests and incidents, where appropriate escalating to the relevant teams. Your resourcefulness, problem-solving skills and proactive communication will be vital as you address diverse challenges to support the productivity and well-being of our team. This position requires a high level of professionalism while performing daily support tasks as required. Experience working directly with end users on a daily basis along with a passion to deliver superior customer experience and technology is required.
Responsibilities (including but not limited to the following as required):
* Provide best in class technical support to our staff via phone and email and onsite at company offices.
* Provide best in class technical support to our clients primarily via phone and email.
* Root out inefficiencies in our IT systems and procedures.
* Create policies and documentation for existing and new systems.
* Ensure cybersecurity best practices are implemented across IT systems, including identity and access management, endpoint protection, and data security.
* Remain aware of the latest developments in technology and cloud systems.
* Administer our software to keep our employees’ devices up-to-date and secure, including looking for ways to automate processes.
* Handle local aspects of employee off-boarding.
* General helpdesk and troubleshooting support.
* Required to work occasional off business hours work or on-call shifts.
* Effectively communicate with both clients and staff ensuring timely responses.
* Record all work activities on a suitable database/spreadsheet or internal system
* Must be able to multi-task client issues when applicable.
* Document technical issues and take ownership of escalating issues to the appropriate team.
* Must contribute to the overall success of team mandated goals and key performance indicators.
* Must be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for client onboardings and other project work.
Proficiencies:
* Incredible sense of pride and passion for what you do and a desire to help your teammates.
* Must be neat, organised, energetic, and show initiative.
* Support and provide expertise of the evolving Microsoft 365 suite of products, self-learning and self-training new products and services when applicable.
* Experience with advanced hardware troubleshooting and the installation of core Networking equipment.
Technical Skills:
* Create/Manage Active Directory accounts, groups & permissions.
* Duo Security and other two factor authentication applications.
* Microsoft 365.
* Microsoft Entra/Azure Active Directory/Intune.
* Troubleshoot hardware (video cards, USB & peripheral devices, and drivers, etc.).
* Understanding of Networking fundamentals.
* VMware vSphere administration.
* Install, configure & manage print queues.
* Troubleshoot DNS, DHCP and TCP/IP issues.
* Experience administering Windows 10/11 and Server 2012 and above.
* Experience administering Windows Server 2012 and above.
Nice to Haves:
* Ability to learn new technologies and systems quickly.
* Experience managing or working in a multi-tenant environment.
* Microsoft certified.
* Ability to work through issues methodically.
* Basic experience with policy management (Group Policy & Intune).
* Experience in support Mac OS X devices.
Qualifications:
* Minimum 3 years' experience working in IT roles, helpdesks and demonstrating excellent customer service and support.
* Relevant professional qualifications a plus
* Experience using IT ticketing software
* Great attitude, team player always willing to pitch in and take on new tasks
* Proactive/flexible nature
Why should you work for Pioneer Training Solutions?
First things first, you should work for us because you love the idea of being part of history as we release a key solution to some of the main societal problems. You love being part of an open, fun, trusting and hardworking team who are constantly trying to develop what we do in order to help as many people as we can. If all of that isn’t enough, below are some added perks of being part of the Pioneer Training Team.
What we offer
We don’t want you to work all hours, and we really encourage work life balance. But if you do ever need to work outside of your normal hours, we will always support you to take off time to recharge. We have a culture of gratitude – we make the effort formally and informally to show our gratitude for our team members and volunteers, from team events to volunteer meetups, to cake, you will feel appreciated!
Benefits:
* Great life- work balance (Standard working hours - 36.5 hours a week)
* Full time, Permanent
* £35,000 per year
* Overtime – all overtime is paid at double time (for times when out of hours work required for system updates and other essential work as required)
* Generous Company Pension contribution
* 33-day holiday allowance
* Flexible working - Hours: Mon-Thurs: 8.30am-4pm and Friday 8.30am-3pm.
* Work from home: At least 1 day per week and flexible arrangements will be made once client/training needs assessed.
* Work Location: Falkirk (But various as required to meet client needs)
* Company Events
* Training Development opportunities
* Relevant expenses included, including mileage rate of 45p per mile
* Strict no “Office politics” policy, so you can be rest assured of a great working environment and everyone treats each other kindly and with mutual respect
* Smart Casual dress
* Sick pay
How To Apply
We’re so excited about this role, and even more excited to hear from you!
To apply, please read and carefully follow the below 2 requirements as without this your application is unlikely to be considered:
1. Provide a copy of your current CV - Essential
2. Answer the 8 questions on the Indeed application – Essential
Questions:
1. Walk me through your experience that relates to this job?
2. Tell us about a recent IT trend that you think our company could benefit from?
3. How would you contribute to an environment of collaboration within the organisation and professional relationships with vendors outside?
4. What coding languages do you know?
5. How comfortable are you working occasionally outside of business hours when necessary?
6. How well do you take correction and constructive criticism and give an example of when you had to do this.
7. How would you handle an aggressive phone call from a client or vendor?
8. How would you motivate yourself to work from home and unsupervised and maintain high levels of work?
Job Types: Full-time, Permanent
Pay: £35,000.00 per year
Benefits:
* Casual dress
* Company pension
* Sick pay
Schedule:
* Monday to Friday
* Overtime
Application question(s):
* 1. Walk me through your experience that relates to this job?
* 2. Tell us about a recent IT trend that you think our company could benefit from?
* 3. How would you contribute to an environment of collaboration within the organisation and professional relationships with vendors outside?
* 4. What coding languages do you know?
* 5. How comfortable are you working occasionally outside of business hours when necessary?
* 6. How well do you take correction and constructive criticism and give an example of when you had to do this.
* 7. How would you handle an aggressive phone call from a client or vendor?
* 8. How would you motivate yourself to work from home and unsupervised and maintain high levels of work?
Work Location: Hybrid remote in Falkirk FK1 1SH
Reference ID: ITADMIN2025