The Role
The post holder is required to provide a comprehensive reception and administrative service within the Acute Emergency Department ensuring patients are admitted to the department, efficiently and accurately recording demographics, details of injury/illness, providing a high level of customer care. The post holder will also liaise closely with the Emergency Department clinical and nursing team, supporting them and ensuring nursing staff are informed if a patient is in obvious distress. The post holder will also liaise closely with the Scottish Ambulance Service and other relevant departments to ensure an efficient and effective service provision.
As a first point of contact, the post holder will provide a friendly, respectful and efficient service to patients, relatives and visitors either face to face or by telephone. The post holder will receive patient enquiry calls for the hospital, answering and re-directing as necessary.
The post holder will undertake the scanning process for Emergency Department paper records, to ensure good data quality of the scanned electronic patient record.
What we'll need you to bring
* Educated to SVQ III or equivalent or Highers or equivalent experience with previous NHS Administrative experience
* Excellent customer care skills and good interpersonal skills, including an ability to communicate effectively and empathetically with patients and staff at all levels
* Computer literate and good keyboard skills
* Experience in multi-tasking as the post holder is responsible for activities such as answering queries, progress chasing, task related problem solving, all acquired through experience and vocational learning
* Knowledge of Confidentiality and Data Protection
* Knowledge of handling and moving skills
* Ability to work as part of a team and on own initiative
* Ability to work under pressure
Contract type
Permanent
Full time
37 hours
Location and Working Pattern
This role will be based in within A & E Medical Reception, University Hospital Monklands
The working pattern for this role is: Rotational of 5/7 - Dayshifts, Backshifts and Nightshifts.
Looking to find out more?
If you’re looking to find out more, then we would love to hear from you!
Please contact Carol Taudien, Operational Admin Manager on carol.taudien@lanarkshire.scot.nhs.uk
For enquiries regarding the application form or recruitment process, please contact Lynn Deas, Recruitment Administrator on lynn.deas@lanarkshire.scot.nhs.uk (Please remember to include the job title and reference number in your email)
Why NHS Lanarkshire?
Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.
Further Information
For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.
Additional Information for Applicants
* Posts close at midnight on the indicated date
* Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately
* Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates
* Please contact Jobtrain Candidate Support Hub for advice and support with any system issues
In NHS Lanarkshire we are committed to recruiting a workforce that fully reflects the diverse make-up of our society.
We anticipate a high level of interest in this position and may close the advert once sufficient applications are received. Please complete and submit your application early.
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