Job Description
Our client is a Gen AI leader in the assisted coding domain whose product is live with a number of the worlds leading institutions. Using the latest techniques in Static, Dynamic Analysis and Reinforcement Learning, they are the leaders within their space. They are looking for a junior customer success engineer to join their team and help their large enterprise clients get the best out of their products. If you're a recent graduate in a technical discipline, with some coding experience, and enjoying partnering with customers, we'd love to hear from you.
As a customer success engineer, you can expect to be involved in the following activities:
* Supporting new customers through product installation & integration, helping them configure and use the product to gain the most value
* Partnering with clients to understand their issues and work internally with the development team to get these resolved
* Leverage your understanding of the client to feedback back ideas into the product that will drive its continued success and adoption
* Engage with potential new clients to demo and explain how the product works
If you are already a customer success engineer or thinking of becoming one, here is the experience our client is looking for:
* A computer science or software engineering degree, with some programming experience in Java
* A good understanding of the software development lifecycle and the tools that are used to manage, build, test and deploy code, e.g:
o Maven or Gradle, Git/GitHub/GitLab, Jenkins etc..
* An outgoing personality, who enjoys engaging with customers at all levels
* A technical curiosity to learn
If you have experience coding in Java, like being customer facing and want to work at the cutting edge of AI, then please get in touch.