The role is multi - functional handling a variety of requirements within the Customer Services department including but not limited to, handling enquiries and complaints, POD/service performance reporting, booking inbound/outbound collections. - Communicate effectively with customers, internally with other departments and with overseas offices via email and telephone. - Resolve customer queries & complaints via phone & email within dedicated time frame - Generate and provide quotations to customers. - Directly liaise with other company offices and agents to ensure KPI's are met and adhered to. - Monitor shipment contents in line with compliance, liaising with customers on restrictions and prohibitions - Ensuring status updates and POD's on all consignments are updated within the transit time and are provided to the customer - Completing collection notes prior to hand over to the operations department - All ad-hoc tasks as required Experience - Previous customer service experience is desirable but not essential as full training will be provided - Strong Microsoft Office skills including excel, word and outlook. - Ability to learn, adapt and prioritise in line with deadlines - High level of attention to detail - An individual with a genuine desire to grow their skillset with a can-do approach to all tasks set SL/IND