Summary
We have an exciting opportunity to start your career at DVSA as one of our Apprentice Compliance Support Officers where you will get more than just an education; you will gain skills that can set you up for life. We invest a lot in our apprentices because we want you to be the future of our business.
Wage
£25,159 a year
Training course
Business administrator (level 3)
Hours
Our hybrid working model offers flexibility about where and when you work. Our expectation is that you will spend a minimum 60% of your time at your base location. Working hours are usually between 8am - 6pm, Mon - Fri, and will be agreed with you.
37 hours a week
Start date
Tuesday 1 July 2025
Duration
1 year 6 months
Positions available
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* Manage your own workload on a day-to-day basis
* Learn, understand and deliver Remote Enforcement Office products locally and nationally
* Carry out national processes, such as Insecure Loads, Overloads, Prohibition Returns and Uncleared Prohibitions.
* Be accountable for ensuring new operator seminars are correctly resourced and delivered.
* Deliver engagement and involvement as part of the regional and national Remote Enforcement Offices
Where you’ll work
This apprenticeship is available in these locations:
* Merebank Road, Avonmouth, Bristol, BS11 8AQ
* The Ellipse, Padley Road St Thomas, Swansea, SA1 8AN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
CT SKILLS LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* This apprenticeship is due to start in July/August 2025 and we will be looking to onboard successful applicants in July 2025.
More training information
* The apprenticeship will be delivered by either CT Skills (England) or Educ8 Training (Wales) dependant on where the successful candidate(s) work
Requirements
Desirable qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Team working
Other requirements
If you currently hold or are working towards a similar qualification of the same level or higher, then you will not be eligible to apply for this vacancy.