Description
Job Description: Our British media and telecommunications company is looking for a Service Desk Analyst. You'll take responsibility for providing effective 1st & 2nd line support to mostly German Sky colleagues via the Service Desk, including support of systems, servers, and networks. The existing infrastructure primarily consists of Windows 10/11 & Apple Mac desktops/mobile devices, Android phones, Windows servers, and several largely bespoke applications developed around different databases.
Responsibilities:
1. Log, record, and prioritise all incidents received into the Service Desk.
2. Contribute to the effective service provision of the Service Desk Team, adhering to processes and guidelines.
3. Ensure online incidents and requests are assigned and dealt with in line with SLAs.
4. Advise and assist team members with service provision.
5. Deal with queries in a calm, swift, and customer-focused manner.
6. Provide 1st & 2nd line support for all of Sky’s IT infrastructure.
7. Fulfil user administration requests and provision all IT Infrastructure Technologies.
Skills:
* Service desk
* German (must have)
* 1st line
* 2nd line
* Infrastructure
* Communications
* Time management
Job Title: Helpdesk Support (German Speaking)
Location: Scotland, UK
Job Type: Contract
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