Job Description
Technology Specialist (Identity Management)
Hours: Full Time 37.5 hours per week
Location: Flexible across the North East area
The purpose of our Technology Specialist is to ensure RHCUK colleagues can access the
resources they need while protecting the IT services through managing the starters, leavers and movers process. To provide effective and responsive technology support across all RHCUK, specifically on starters, leavers and movers. To maintain and improve technology services
available to all end users.
What you will do:
1. Focus on identity management, including creating
and amending user accounts
2. Work through ITSAR tickets to ensure timely and
accurate resolution
3. Provide support for account-related issues, such as
password resets, access problems, and other
identity-related concerns that users might encounter
4. Keep detailed records of account creation
activities and generating reports
5. Collaborate with the Infrastructure Specialist (Identity
Management), Service Desk, architecture,
integration, solution delivery, and security teams
6. Support and assist with planned projects and change
via a Helpdesk ticketing system
7. Contribute to continual service improvement across
all services provided by the Technology Services
Team t...