L3 IT Support Technician Apprenticeship 2025
Location: Telford
Intakes: September 2025
About the job you’re considering
If you want continuous learning and rapid career progression this could be the opportunity for you! We are looking for tech passionate individuals to want to start their career as an apprentice in the IT industry. You will be joining large business area working for our largest UK public sector client working with inspiring experts from which you can learn from and
enjoy the career opportunities this brings. You will be joining a large community of Graduates and Apprentices across the business.
This is a full-time office-based working role; you should expect to be in our Telford office 5 days a week.
Your role
Your responsibilities will include:
• Provide Desktop Support within Capgemini.
• Fault identification and resolution of incidents / requests within contracted SLA targets
• Mobile solution support (Mobile Phones and Laptops)
• Software and hardware installation
• PC Configuration
• Laptops & MacBook imaging
• Assisting with IT Stores tasks when required
• Supporting internal events
• Creating and maintaining support documentation
• When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues
Your Profile
To be eligible, you need:
1. 7 GCSE’s including Maths, English, and Computer Science at grade 4-9
2. Or equivalent BTEC in a STEM subject, Maths & English Grade 4-9 equating to 7 GCSE’s overall
Desirable Skills:
3. Knowledge of Windows 10 and or Windows 11
4. Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive
5. Knowledge of Apple devices (MacBooks, iPads and MacOS)
6. Hardware Familiarity (Desktop, Laptop, Printers)
To be eligible, you need:
7. 7 GCSE’s including Maths, English, and Computer Science at grade 4-9
8. Or equivalent BTEC in a STEM subject, Maths & English Grade 4-9 equating to 7 GCSE’s overall
Desirable Skills:
9. Knowledge of Windows 10 and or Windows 11
10. Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive
11. Knowledge of Apple devices (MacBooks, iPads and MacOS)
12. Hardware Familiarity (Desktop, Laptop, Printers)
Your programme
The apprenticeship will be provided by Baltic, over the course of 18-months you will study part-time for a Level 3 IT Support Technician qualification. Whilst undertaking a full-time job. You will cover many modules such as
Supporting IT Architecture, Working with End User Devices, and Working with Network Architecture.
As an apprentice at Capgemini, you’ll kick off on the ‘GetINSPIRED’ programme – a week-long introduction to Capgemini and the Early & Emerging Talent community. During this first week, you will meet inspiring individuals, witness our team dynamics, and explore the stimulating projects that will influence your career. We are
committed to supporting all our apprentices in developing their personal brand and exploring innovative thinking methods that will drive the solutions we deliver to our clients.
At Capgemini, we have been running apprenticeships for 15 years and currently have over 1300 of our Early & Emerging Talent community undertaking more than 40 programme streams across the business. Join us as an apprentice and you’ll have a permanent paid role with opportunities to increase your pay year-on-year alongside studying for a degree. You’ll play a pinnacle part of our inclusive and fair culture, where you can thrive in a role at one of the world’s most ethical companies and freely showcase your individuality. You’ll have responsibility from day 1 and be a part of a team where your opinions matter. With fun as one of our seven core values, we balance work with laughter & celebrations and as a part of Capgemini’s Emerging & Early Talent (E&ET) community you’ll get to enjoy awards, social events, and conferences alongside your structured programme and development.
Your security clearance
To be successfully appointed to this role you will need to undergo Baseline Personnel Security Standard checks.
There are no nationality or residency restrictions, although if you have resided outside of the UK within the last 3 years, further checks may be required.
There are other criteria and check required for BPSS, and throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
What does ‘Get The Future You Want ‘ mean for you?
You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 12 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
Why you should consider Capgemini
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.
ABOUT CAPGEMINI
Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.