Brook Street Recruitment is working with our client in Ballyclare to recruit a full time and permanent Service Desk Advisor.
Key Duties & Responsibilities:
* Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements.
* Generating, amending and updating service schedules and sending reminders.
* Vehicle and customer database management.
* Booking PSV appointments.
* Issuing workshop job cards and monitoring progress of vehicles in workshop.
* Processing and closing out workshop job cards and assisting with invoicing.
* Making outbound sales and customer care calls and managing key customer relationships.
* Creating maintenance contract quotes and selling maintenance contracts.
* Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability.
* Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work.
* Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery.
* Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing.
Criteria:
* Educated to GCSE Level - Must have English and Maths.
* Strong communication skills - written and verbal.
* Proficient with Microsoft Suite.
Details of the role:
* Mondays to Thursdays from 08:00-21:00 (working just one late finish between these shifts). Fridays working between 08:00-18:00. Saturdays from 07:00-14:00 - usually one in four.
Please send CV to Colleen Farquharson via the apply link.
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