Job Category: Operations
Pay Grade Range: £18,360.00 - £42,840.00
Disclaimer: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group’s total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.
Unlock your Altus Experience!
If you’re looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there’s no better place than Altus Group. At Altus, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry.
Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that’s collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.
Job Summary:
Altus Group is delighted to announce a new opportunity for a Surveyor Operations Executive to join our busy Surveyor Operations Support team in Manchester. The Surveyor Operations Executive will support all ongoing casework related to business rates appeals by ensuring that internal and external stakeholders are updated, and all required information is processed and submitted in agreed timeframes.
The successful candidate will be uniquely positioned to provide direct support to multiple teams, as well as collaborate on different functions within the team and the wider business.
With the chance to network across multiple internal and external stakeholders at all levels, this is a great opportunity for a talented graduate or experienced administrator to bring together their outstanding organisational and communication skills in a busy project driven environment.
Key Responsibilities:
* Update and investigate internal systems to ensure all relevant information is recorded correctly and in real time.
* Successfully assist in coordination of appeals to the Valuation Tribunal Service (VTS).
* Compile appeal evidence bundles, appeal submissions, payments to Valuation Tribunal Service, processing tribunal documents received/sent.
* Provide a key point of contact for tribunal clerks where necessary as well as internal teams relating to appeal documentation, hearing attendees and appeal process.
* Efficiently communicate with internal and external stakeholders (Internal: line manager, surveyor operations executives, client services, surveyors (all levels), senior management, regional vice presidents, executive vice presidents and finance | external: VTS and Valuation Office Agency).
* Assisting and ensuring all client rateable value movements are investigated and actioned accordingly i.e. raising valuation increases/decreases to internal stakeholders – client services, surveyors and senior management.
* Ensuring the system has the most up to date information following deletions in the rating list.
* Keeping up to date with latest processes and procedures (internally and externally) through team meetings, training sessions as well as independent investigation.
* To report any complexed queries and issues to the Surveyor Operations Team Leader, Senior Manager and colleagues.
Key Qualifications:
* 6 GCSE A*-C (including English).
* Proficient knowledge of Microsoft Office applications including; Word, Excel, Outlook, PowerPoint and internet applications.
* Ability to work with large datasets within Microsoft Excel and Dynamics 365.
* Excellent time management and experience in working to tight deadlines and/or targets.
* Excellent administrative and analytical skills.
* Ability to build rapport and communicate clearly with different stakeholders across all levels.
* Excellent attention to detail.
* Positive attitude with a willingness to learn.
* Knowledge of Business Rates processes (Check Challenge Appeal (CCA) and Welsh Appeals) is a benefit, but not a requisite.
* Must be able to navigate between multiple team functions depending on business demands and requirements.
What Altus Group offers:
* Rewarding performance: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health.
* Growth and development: As a destination for top industry talent, we’re investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee’s career journey.
* Flexible work model: We’re modernizing our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed - office for connecting and collaborating, and remote for focused work.
Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We’re seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation, please contact us at accessibility@altusgroup.com or +1 888 692 7487.
We appreciate all applicants who take the time to apply to Altus Group. Please note that only those who are selected to move forward in the process will be contacted. Thank you.
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