Role: 2nd Line Support Engineer Location: Norwich/Lowestoft Salary: £28,000 - £35,000 travel expenses Location: Norwich/Lowestoft Full clean driving licence and own transport for travel between Norwich and occasionally Lowestoft. Fully on-site Are you a 2nd line support professional looking for your next challenge? We're recruiting on behalf of a leading software logistics company that is seeking a skilled professional to support and enhance its IT infrastructure and IT network. The Role: the role will suit someone at 2nd line support level of experience. Approx 2-3 years commercial technical experience Keen to learn, and prepared to take on additional training/accreditations if need be. Someone who is famailar with working in smaller companies with a smallish technical environment (10-15 users). You will play a key role in maintaining and improving the company's IT systems, ensuring high availability, security, and performance across the business. You'll work on a mix of project-based tasks, from troubleshooting network issues to implementing new technologies that drive operational efficiency. This is a varied and hands on role that will require some server cabling and wiring as well as hardware and software server setup. Key Responsibilities: Manage and maintain IT environment, including servers, networks, and cloud-based systems. Support operations by ensuring minimal downtime and high system reliability. Implement security best practices to protect company data and assets. Work on infrastructure upgrades and improvement projects. Provide technical support and guidance to the internal team. Collaborate with third-party vendors and service providers. What We're Looking For Proven experience in an IT 2nd line support technical role. Strong knowledge of Windows, networking (LAN/WAN, VPNs). Server installation and maintenance. Some experience in a cabling and wiring. Ability to troubleshoot IT issues and provide effective solutions. Strong communication skills and a proactive mindset. If you're looking for an exciting opportunity to be part of a growing software company with a strong focus on IT support, we'd love to hear from you