Contract : Full time
Higher pay rate is achieved by : Relevant Qualifications or Certificates
Our client based in Marchwood, who are known as the UK’s largest equipment rental provider, are recruiting for a Hire Office Manager, for an immediate start after successful interview! This would be a fantastic opportunity for individuals with a experienced people management background, looking for a new and exciting career move.
In the role of Hire Manager, the duties may include:
* Manage a team of hire controllers to ensure that optimum customer service is delivered to the Client in line with the Service Level Agreement and in a way that maximises their opportunity to increase revenue and business share
* Providing excellent customer service whilst managing customer expectations within the framework of the SLA
* Working in partnership with the clients other Service Centres to ensure that the Customer experiences an optimum and seamless service
* Developing a strong sense of customer ownership, being fully conversant with all aspects of the relevant SLA and customer requirements and processes
* Operating remotely within the Customer environment
* Building effective customer relationships across all client sites
If you join the team, the client will provide you with everything you need and ensure you are equipped for success. Training and personal development needs will be provided too.
The ideal candidate would need:
* Previous experience in a customer service role, preferably within a Customer Contact Centre or Hire/Service Centre environment
* Excellent leadership skills with people management and development experience
Shift pattern:
* Monday to Thursday 0730 - 1700 & Friday 0730 - 1600
Pay:
* £32,000 - £35,000 per annum. All dependant on prior experience & knowledge in the industry.
Benefits
* Hourly rate as above (not age dependent)
* 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
Southampton
Southampton
southampton@thebestconnection.co.uk