Job summary To provide receptionist support to Orthopaedic and Rheumatology Outpatients and Fracture clinic, providing a friendly and reassuring welcome to our patients. Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification. Main duties of the job The key responsibility of this role is the efficient and accurate administration and reception cover for the Outpatient clinics, including Fracture clinic with strict adherence and compliance to the Referral to Treatment (RTT) Access Policy and Administrative Procedure Notes (APN's). About us We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted. Date posted 06 November 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Per Annum Pro Rata Contract Permanent Working pattern Part-time Reference number 216-CB-S6758963 Job locations University Hospitals Plymouth Derriford Hospital Plymouth PL6 5DH Job description Job responsibilities PRIMARY DUTIES & AREAS OF RESPONSIBILITY The post holder would be trained on the job through a combination of instruction and practice and by attending Patient Casenote, Information Governance and iPM training To ensure that a clear understanding is obtained surrounding data quality and data protection, and be able to work to this guidance To ensure that a firm understanding is obtained of all administration processes and APNs and be able to work to this level To compile and sort patient clinic attendance sheets and be responsible for checking that the clinic notes have been received into Reception To receive and welcome patients and relatives to the department and direct to the waiting area To ensure the In Touch system is kept up to date for when patients arrive using the Self Check In kiosks and encourage patients to use the Self Check In kiosk To ensure the patients details are up to date on both the computer system and update front sheets and labels of the Health Record folder, as necessary To admit and discharge patients who are attending for minor operations, adding the appropriate procedure code where necessary To ensure that patients not eligible for free NHS treatment complete the appropriate process, e.g. overseas visitors Job description Job responsibilities PRIMARY DUTIES & AREAS OF RESPONSIBILITY The post holder would be trained on the job through a combination of instruction and practice and by attending Patient Casenote, Information Governance and iPM training To ensure that a clear understanding is obtained surrounding data quality and data protection, and be able to work to this guidance To ensure that a firm understanding is obtained of all administration processes and APNs and be able to work to this level To compile and sort patient clinic attendance sheets and be responsible for checking that the clinic notes have been received into Reception To receive and welcome patients and relatives to the department and direct to the waiting area To ensure the In Touch system is kept up to date for when patients arrive using the Self Check In kiosks and encourage patients to use the Self Check In kiosk To ensure the patients details are up to date on both the computer system and update front sheets and labels of the Health Record folder, as necessary To admit and discharge patients who are attending for minor operations, adding the appropriate procedure code where necessary To ensure that patients not eligible for free NHS treatment complete the appropriate process, e.g. overseas visitors Person Specification Essential Essential GCSE's 9-4 (A-C) in Maths & English or equivalent demonstrable experience in an administrative role Desirable Familiar with hospital/clinical systems Essential Essential Demonstrable experience with working with the public Person Specification Essential Essential GCSE's 9-4 (A-C) in Maths & English or equivalent demonstrable experience in an administrative role Desirable Familiar with hospital/clinical systems Essential Essential Demonstrable experience with working with the public Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospitals Plymouth NHS Trust Address University Hospitals Plymouth Derriford Hospital Plymouth PL6 5DH Employer's website https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)