Support Administrator Godalming £18.00 - £20.00 per hour subject to experience
Temp contract 3 months - full time - Hybrid working options after training
To deliver a patch-based service ensuring that the Councils estates and properties are well managed, that the environment is well maintained and that tenants are able to sustain their tenancies.
To work in partnership with tenants and leaseholders, the Police, local agencies, community groups and other professionals to effectively support the most vulnerable tenants to manage their tenancies and tackle anti-social behaviour.
MAIN DUTIES AND ACCOUNTABILITIES Provide comprehensive advice or signposting on all aspects of the Housing landlord service, referring only the most complex of issues to the Housing Manager for decision
Effectively deal with cases of anti-social behaviour, hate crime and domestic abuse in accordance with the Councils policies and procedures. Work in partnership with the police to support dealing with serious and organised crime.
To manage shared ownership and guardian properties, within your patch.
To work in close partnership with the Housing Development team and Homechoice to ensure efficient provision and allocation of new and refurbished Council housing in the borough
Identify and assist vulnerable tenants through close and regular contact, referring them to the relevant agencies for support, and monitoring these services to ensure they are effective
Ensure all cases are added to the case management system and managed in accordance with housing policy
Adhere to effective safeguarding practice for vulnerable adults and children in accordance with the Councils policies, guidance and protocol
Monitor the provision of services to the Councils estates, working with colleagues, contractors and suppliers to ensure the communities and estate environments are safe places to live
Actively work with housing fraud officer to tackle tenancy fraud
Tackle unsatisfactory service delivery and support the management of relevant contracts across the Housing Management service to ensure they offer value for money to our customers
Actively promote the Councils Equality and Diversity Policy
Ensure that the principle of confidentiality and the requirements of GDPR are fully applied
To facilitate consultation and open conversation with tenants to understand their specific housing requirements to enable appropriate allocation of properties.
To be the main point of contact for tenants during major refurbishment and decant programmes reporting on progress.
Undertake viewings and ensure pre and post property checks are completed
Liaise closely with Housing Development team to ensure that tenants are kept up to date with all works and ensure that they are completely satisfied with their new build home or the refurbishment works that have taken place
Business Continuity
Play a pivotal role in business continuity planning and should the need arise assist in ensuring business recovery of key service provision in a 24 hour window.
Health and Safety
Comply with all Health and safety legislation for your area of work, ensuring that risks are identified, managed and monitored as required
PLANNING/ORGANISING/CONTROLLING Develop robust and effective stakeholder and supplier relationships and work closely with the Police and other statutory, voluntary and partner agencies, and the Councils contractors to improve standards on estates and in the local
community
Contribute to service development and improvement planning, and share ideas with line manager
Investigate complaints in line with the Councils policy and share and embed any learning to support service improvement
Represent the Council at meetings as and when required
CUSTOMERS AND CONTACTS
INTERNAL Elected Members
Development team
Grounds Maintenance team
Property Services team
Housing Options team
Rents team
Senior Living Housing team
Service Improvement team
Legal Services
Environmental Health service
Community Safety team
Community Services
EXTERNAL Tenants, leaseholders and their representatives
Tenants and residents groups
Contractors, suppliers and service providers
Surrey Police
Children and Adult Social Care services, Surrey County Council
Members of the public
Other statutory, voluntary and partner agencies
SPECIFIC REQUIREMENTS FOR THIS POST
For business continuity purposes, you are required to have access to the internet at home via broadband on a PC, laptop or tablet.
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