As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings. YOUR RESPONSIBILITIES
1. Live Our Vision, Values and Beliefs every day
2. Represent the RH brand through polished communication, personal appearance and professionalism
3. Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
4. Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded
5. Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems
6. Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
7. Qualify and educate potential design customers on services offered by RH Interior Design
OUR REQUIREMENTS
8. + years of experience in Customer Service, high-end furniture and luxury retail preferred
9. Poise and confidence to interact with high-end customers while maintaining confidentiality
10. Fluency in German, written and verbal
11. People and relationship-driven
12. Driven to deliver first-class service and exceed customer expectations
13. Ability to recognize and respond to multiple priorities
14. Exceptional analytical, problem-solving and decision-making skills
15. Strategic, highly organized and results-oriented
16. Excellent verbal and written communication skills
17. Commitment to Quality with exceptional attention to detail
18. Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
19. Willingness to work a flexible schedule, including evenings, weekends and holidays
PHYSICAL REQUIREMENTS
20. Ability to travel to the nearest gallery as needed