Job summary Are you ready to take the next step in your IT career? Join our dedicated Desktop and Devices team, supporting a wide variety of Trust programmes with the timely preparation, configuration and deployment of PCs, devices and their accompanying software. You will assist with the development and maintenance of the estate and infrastructure, tackle 2nd line calls and escalations, and contribute to large scale hardware/software rollouts whilst supporting software, hardware and infrastructure change projects organisation wide. You'll have the opportunity to make a real impact whilst developing your technical skills alongside a talented and supportive Digital team. We're looking for someone who can perform to a high standard whilst under pressure in a fast moving, busy and rewarding environment, possessing well developed technical abilities, attention to detail and strong communication skills.If you're enthusiastic, proactive and ready to make a difference, we'd love to hear from you Main duties of the job To provide technical and specialist IT support within the Public Health Wales Desktop and Devices team, focusing on hardware deployment, escalated calls and ensuring seamless functionality for end-users.Take a proactive role in developing and optimising desktop infrastructure, documentation, and systems to meet organisational requirements, including taking lead responsibility for relevant deployment projects.Collaborate with wider IT teams to support their initiatives, with a particular focus on enhancing desktop deployment processes and outcomes.The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. About us We are Public Health Wales - the national public health organisation for Wales. Our purpose is 'working together for a healthier Wales'. We exist to help all people in Wales live longer, healthier lives. With our partners, we aim to increase healthy life expectancy, improve health and well-being, and reduce inequalities for everyone in Wales, now and for future generations. Together, our teams work to prevent disease, protect health, and provide leadership, specialist services and public health expertise. We are the main source of public health information, research and innovation in Wales. Never more has public health been so important as we come through the Coronavirus pandemic, face the challenges of the cost-of-living crisis and tackle and prevent the harmful effects of climate change. Our organisation is guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to creating an inclusive workplace that values equality, diversity and inclusion. We welcome applications which represent the rich diversity of the communities we serve and from those wishing to work part time or on a job share basis. To find out more about working for us and the benefits we offer please visithttps://phw.nhs.wales/careers/ For guidance on the application process, please visithttps://phw.nhs.wales/working-for-us/applicant-information-and-guidance/ Date posted 05 February 2025 Pay scheme Agenda for change Band Band 5 Salary £30,420 to £37,030 a year per annum Contract Permanent Working pattern Full-time Reference number 028-AC040-0225 Job locations Public Health Wales, No 2 Capital Quarter Tyndall Street Cardiff CF10 4BZ Job description Job responsibilities High level of colleague/team communication and relationship skillsDemonstrates extensive knowledge relevant to the field, supported by formal qualifications, training, and professional experience. Employs critical thinking to assess situations, weigh options, and make informed decisions, often under pressure.Leads the creation or refinement of policies and procedures to align with organisational goals and regulatory standards.Drives the implementation of new services or improvements, ensuring they meet stakeholder needs and deliver measurable impact.Supports managing physical assets, such as technology, facilities, or equipment, ensuring proper maintenance and usage.Ensures compliance with data protection laws and best practices, safeguarding sensitive information.Collaborates with stakeholders and colleagues to develop and test new methodologies, tools, or strategies to improve practices or outcomes.Able to translate research findings into actionable improvements or initiatives. Job description Job responsibilities High level of colleague/team communication and relationship skillsDemonstrates extensive knowledge relevant to the field, supported by formal qualifications, training, and professional experience. Employs critical thinking to assess situations, weigh options, and make informed decisions, often under pressure.Leads the creation or refinement of policies and procedures to align with organisational goals and regulatory standards.Drives the implementation of new services or improvements, ensuring they meet stakeholder needs and deliver measurable impact.Supports managing physical assets, such as technology, facilities, or equipment, ensuring proper maintenance and usage.Ensures compliance with data protection laws and best practices, safeguarding sensitive information.Collaborates with stakeholders and colleagues to develop and test new methodologies, tools, or strategies to improve practices or outcomes.Able to translate research findings into actionable improvements or initiatives. Person Specification Qualifications Essential -Literate and numerate. -Degree in IT related subject OR equivalent qualifications OR equivalent experience Desirable -Professional IT qualification such as MCP or CCNA or graduate diploma level equivalent OR equivalent experience. -Successfully completed relevant formal specialist IT training courses. Experience Essential -In-depth experience of working in a Windows based PC TCP/IP network environment in an IT support role. -Experience in a technical implementation role with Windows server systems, desktop/laptop PC deployments. -Experience of working in a Windows Active Directory environment. -Experience of working with Unified Endpoint Management Systems. -IT security experience. Desirable -IT user training experience. -NHS/Healthcare or Public Sector experience. -Experience of managing small IM&T projects. -Experience of configuring modern telephony systems. -VMWare ESX server infrastructure. Skills Essential -Ability to work effectively as part of a team and also under own initiative. -Close attention to detail. -High level of numeracy, literacy and computer literacy. -Planning, prioritisation and organisational skills to deal with a broad range of complex ongoing activities. -Ability to analyse, interpret and communicate complex technical information to both specialists and non-specialists in writing, over the telephone and at meetings. -Able to relate well to staff at all levels. -Ability to deal appropriately with sensitive information. -Ability to cope with unpredictable work patterns where there are frequent interruptions. -Ability to make judgements involving complex information which requires the analysis and comparison of a range of options. -Ability to work effectively (sometimes for prolonged periods) in unpleasant working conditions (e.g. low temperature, noisy rooms, restricted spaces, dusty or noisy equipment and areas). -Ability to manage small IM&T projects and technical implementations. Ability to assist with project planning and implementation. -Ability to train other users & IT staff on new and existing technologies. -Must be customer focused. Desirable -Developed project management skills. -Developed communication and negotiating skills for effective relationship management with suppliers and other NHS organisations. -Ability to contribute to the development of IM&T procedures and policies. Knowledge Essential -Knowledge should be equivalent to a degree in IT related subject ideally gained from relevant experience. -Good knowledge of a range of common computer hardware (particularly PCs and printers). -Extensive knowledge of Windows client and server operating systems, TCP/IP, DHCP, DNS and ethernet networking. -Solid theoretical knowledge of Windows Active Directory, Group Policies, Exchange and Microsoft Office. -Data protection legislation. -Concepts of virtualisation Desirable -Theoretical knowledge on how to minimise IT security threats and manage IT security incidents. Experience of budget preparation, and IT procurement. -Knowledge equivalent to the level of a professional IT qualification such as a CCNA (Cisco Certified Network Associate) or MCP (Microsoft Certified Professional) ideally gained from relevant experience. -Knowledge of ITIL processes and PRINCE2 methodologies. -VMWare ESX server infrastructure. -Good knowledge of Microsoft SCCM, WSUS, SQL Server. Personal Attributes Essential -Reliable; flexible approach to work to meet the needs of the service; thorough, respects confidentiality. -Enthusiastic and positive approach. -Must be proactive and self-motivated in learning new IT technologies through self-study and practical experience. -Ability to establish good working relationships with people at all levels. -Determined and self-motivated. Other Essential -Able to periodically work out of hours or at weekends when required. -Ability to travel between sites in a timely manner to meet the needs of the service -Ability to occasionally travel and work away from base. -Able to work from the designated workbase. Desirable -Ability to speak Welsh Person Specification Qualifications Essential -Literate and numerate. -Degree in IT related subject OR equivalent qualifications OR equivalent experience Desirable -Professional IT qualification such as MCP or CCNA or graduate diploma level equivalent OR equivalent experience. -Successfully completed relevant formal specialist IT training courses. Experience Essential -In-depth experience of working in a Windows based PC TCP/IP network environment in an IT support role. -Experience in a technical implementation role with Windows server systems, desktop/laptop PC deployments. -Experience of working in a Windows Active Directory environment. -Experience of working with Unified Endpoint Management Systems. -IT security experience. Desirable -IT user training experience. -NHS/Healthcare or Public Sector experience. -Experience of managing small IM&T projects. -Experience of configuring modern telephony systems. -VMWare ESX server infrastructure. Skills Essential -Ability to work effectively as part of a team and also under own initiative. -Close attention to detail. -High level of numeracy, literacy and computer literacy. -Planning, prioritisation and organisational skills to deal with a broad range of complex ongoing activities. -Ability to analyse, interpret and communicate complex technical information to both specialists and non-specialists in writing, over the telephone and at meetings. -Able to relate well to staff at all levels. -Ability to deal appropriately with sensitive information. -Ability to cope with unpredictable work patterns where there are frequent interruptions. -Ability to make judgements involving complex information which requires the analysis and comparison of a range of options. -Ability to work effectively (sometimes for prolonged periods) in unpleasant working conditions (e.g. low temperature, noisy rooms, restricted spaces, dusty or noisy equipment and areas). -Ability to manage small IM&T projects and technical implementations. Ability to assist with project planning and implementation. -Ability to train other users & IT staff on new and existing technologies. -Must be customer focused. Desirable -Developed project management skills. -Developed communication and negotiating skills for effective relationship management with suppliers and other NHS organisations. -Ability to contribute to the development of IM&T procedures and policies. Knowledge Essential -Knowledge should be equivalent to a degree in IT related subject ideally gained from relevant experience. -Good knowledge of a range of common computer hardware (particularly PCs and printers). -Extensive knowledge of Windows client and server operating systems, TCP/IP, DHCP, DNS and ethernet networking. -Solid theoretical knowledge of Windows Active Directory, Group Policies, Exchange and Microsoft Office. -Data protection legislation. -Concepts of virtualisation Desirable -Theoretical knowledge on how to minimise IT security threats and manage IT security incidents. Experience of budget preparation, and IT procurement. -Knowledge equivalent to the level of a professional IT qualification such as a CCNA (Cisco Certified Network Associate) or MCP (Microsoft Certified Professional) ideally gained from relevant experience. -Knowledge of ITIL processes and PRINCE2 methodologies. -VMWare ESX server infrastructure. -Good knowledge of Microsoft SCCM, WSUS, SQL Server. Personal Attributes Essential -Reliable; flexible approach to work to meet the needs of the service; thorough, respects confidentiality. -Enthusiastic and positive approach. -Must be proactive and self-motivated in learning new IT technologies through self-study and practical experience. -Ability to establish good working relationships with people at all levels. -Determined and self-motivated. Other Essential -Able to periodically work out of hours or at weekends when required. -Ability to travel between sites in a timely manner to meet the needs of the service -Ability to occasionally travel and work away from base. -Able to work from the designated workbase. Desirable -Ability to speak Welsh Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Public Health Wales Address Public Health Wales, No 2 Capital Quarter Tyndall Street Cardiff CF10 4BZ Employer's website https://phw.nhs.wales/ (Opens in a new tab)