Lead Service Designer
London (Hybrid)
Up to £90,000
An exciting opportunity has arisen for an experienced Lead Service Designer to shape user-centric services for public sector-focused clients.
You'll be at the forefront of creating innovative, accessible, and impactful solutions, working closely with multidisciplinary teams to deliver exceptional user experiences.
Key Responsibilities:
* As Lead Service Designer, Develop and implement user research strategies to inform design decisions.
* Map complex services and user journeys, creating clear and actionable insights.
* Facilitate workshops and co-design sessions, translating findings into service improvements.
* Communicate effectively with stakeholders to ensure alignment and drive results.
* Champion user-centred design practices and continuously evolve the service design approach.
What You'll Bring:
* 8+ years of experience as a Service Designer.
* Expertise in user-centred design methods and accessibility standards.
* Strong communication and stakeholder management skills.
* SC clearance (or willingness to obtain it).
* Experience with GDS or public sector projects is highly desirable.
Why Join?
Be part of a team that values collaboration, innovation, and diversity. You'll work on impactful projects that drive meaningful change, supported by a cu...